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Western Couriers Ltd

  1. Caerphilly
  2. Caerphilly Moving Company

Reviews, get directions and contact details for Western Couriers Ltd

"APC Overnight for Cardiff and all CF postcodes."
Address: Lon-Y-Llyn, Caerphilly CF83 1BQ, UK
Phone: 029 2088 0017
State: Mid Glamorgan
City: Caerphilly
Zip Code: CF83 1BQ

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Reviews
Had a large parcel delivered the week before Christmas in the turmoil resulting from the Royal Mail strikes. Unfortunately the parcel was unable to be delivered next day, but the day after as the company who I purchased the product from cautioned may happen. Not only were they exceptionally helpful when I emailed them for an update so I could ensure someone was in to receive the parcel and the online tracking was perfectly up to date, but the delivery driver was courteous enough to knock before bringing the parcel to the door, as the item was clearly visible on the packaging, to ensure no Christmas present surprises would be revealed, this is in stark contrast to other couriers who barely knock at the door. P.s. I’m posting this review on both their main national address as well as on that of the local office who were so helpful
Very poor. Same package delivered twice and each time they said there was no answer and I was in. The second time the van was outside and my daughter ran out to stop them and the driver ignored her and drove past. The door was not knocked, we have a knocker that can be heard well in the house. I now have to drive from Cardiff to Bedwas, 14 miles to collect it. 28 miles for a £35 package, it is a Christmas present.
If I could give this lot a zero, I most certainly would! Our parcel, which was a delivery of cheese for our wedding cheese cake, was delivered 24 hours late. Despite several conversations, including one why we hadn’t been notified of a failed delivery, and if we could come to the depot and get it, as it was only ten miles away, they would not prioritise the delivery the day after wedding day or accommodate a pick up, despite failing to deliver on the day specified! Needless to say, the bride was in floods of tears the night before. Never again!
Worst Courier company I've ever had to deal with. My parcel was due to be delivered on the Wednesday which I rearranged for the Thursday and had confirmation it had been rearranged. The parcel didn't even go out for delivery on the Thursday and went out for delivery on the Friday. I checked tracking within the given time slot 5 minutes before the end of my time slot the courier was only half way around his route. The parcel didn't turn up and a second email was sent to western couriers asking where it was. Surely I should have been notify there and then why my parcel wasn't delivered. Turns out the driver couldn't finish his route and now the parcel will be attempted to be delivered on Monday how is that my problem so i now have to wait all weekend because western couriers do not operate saturday and sunday! so far I've not received an explanation as to why it wasn't delivered on my rearranged day of Thursday despite asking multiple times. Terrible service, avoid and all costs! Even of its free through the company I purchased my items from!
Excellent service. Very good tracking information. Prompt delivery and very courteous delivery driver. Very helpful and pleasant staff at your Caerphilly/Bedwas delivery depot for the Cardiff area. Service could not have been better
They lost about £1000 of product and were extremely rude when we wanted our goods. In response to your reply, you were rude, you did lose my products and they were only returned to us on the Thursday the 22nd, so don't lie. I found 2 boxes placed under my caravan, note on door where to find them and the boxes were badly damaged. You and your company are a disgrace and I will most definitely not use APC when my parcels are going to Cardiff. Your offices were a mess, you had no clue where my products were, which tells me your have zero organisational skills. You should rather apologise, but I guess making excuses is where you are at. Me and my client were out of goods and money, not you. An important part of this entire issue was that a member of your staff told us we can collect it and deliver it ourselves, which we attempted, I drove 2 hours in the icy conditions only for you to tell me you had no idea where our goods were, so you should understand my frustration. The cost of living and you have misplaced about £1000 worth of goods for our client who is needing this product for their shop in Cardiff.
The driver attempted the delivery and couldn’t get through for some reason but when i called the them the guy saw the driver was a bit dramatic he offered to bring it me himself after he finishes work. I just got my parcel beautiful service
I wouldn't give this one star. They are an atrocious company. Parcels delivered crushed or broken. Never next day. Stayed in for a whole day for them the registered the parcel "intercom no access". Well the intercom didn't ring once, it works fine, I double checked. When I called the company they were rude and accused me of lying about the delivery and that I had stuck a notice on the door and demanded the driver call me on my phone. Neither are true. Probably the worst delivery service of all time. They never answer the phone. Truly awful. Avoid at any and all costs.
I cannot recommend this company highly enough. They go above and beyond to provide the best customer service I've experienced with any delivery company. Great communication, prompt and helpful.
Would stay well clear of APC. They sent two messages stating the parcel would be delivered in a specific window, yet each day waiting the parcel never arrived. After reading some reviews I realised what was going and called the depo. Despite a message been sent out in the morning giving me a time of delivery the operator said the driver was sick and my item would be delivered the following day. I decided not to risk it and turned up at the depo to pick it up. Ridiculous to be expected to schedule your day around a parcel that's not even on its way.
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