Well Pharmacy - Church Surgery - Portland Street

Reviews, get directions and contact details for Well Pharmacy - Church Surgery - Portland Street

Address: Portland St, Aberystwyth SY23 2DX, UK

Phone: 01970 612587

Website

State: Ceredigion

City: Aberystwyth

Zip Code: SY23 2DX

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

After 4 years of being with Church Surgery as a student, I would rate them one star were it not for the nice doctors. 
The major problem is actually getting to talk to them. As someone with anxiety/depression, Jess Cathy's review hits the nail on the head. I've phoned up 5 days straight before now just to try and get a call back from a doctor but it didn't happen. I'm left waiting around not just all day, but all week for the slight chance that I'll get to talk to someone. 
Mental health is not taken seriously whatsoever by the receptionists, who are perfectly happy if they can keep you away from an appointment for another day. Dealing with them is unpleasant.

 7 years ago (09-02-2018)

I have always found the Medical Staff and Non Medical Staff to be Highly professional and helpful. I understand that  sometimes appointment times can overrun but common sense tells you that  each appointment is given an allotted time and if just one patient takes more than the allotted time then it obviously delays later appointments....... Well done Church Surgery.

 7 years ago (15-01-2018)

I have serious anxiety and depression. This is the 4 time I have called up and been ignored to the point that I have nearly harmed myself. When someone is in a crisis and need to speak to their doctors having them not call them could mean the difference between their life or their death. The Doctors need to take people with mental illness more serious and the reception staff need to be more helpful rather than rude.

 7 years ago (18-01-2018)

DISASTER.Pretty building horrible service. No way of getting appointment in need. CHAOS!! Waisting patients time. Literaly the y plat hide and seek with you for the appointment and tell you to devote your whole day to get an appointmentto come back 5 times back and up. Some red head doc was really ignorant acting al high and shown her 'mercy' tp write a prescription.

 8 years ago (16-11-2017)

Probably the worst organisation I’ve ever had the misfortune to deal with.

I cannot fault the medical staff but the management and reception staff are downright rude and unhelpful and seem to think that it’s their job to inconvenience the patients as much as possible.  Often the level of service I have received from the non medical staff is bordering on incompetent.

Today I turned up for an appointment with one of the nurses, checked in using one of the touchscreens and sat and waited for 40 minutes.  

When I went to reception to ask when I would be seen I was told the appointment was cancelled as the nurse was ill and that they had tried to call me.  I had my phone with me at all times but was out of signal for 10 minutes at most, they obviously didn’t try very hard.  
No apology for the wasted journey, no apology for the pointless 40-minute wait in their waiting room because their useless appointments system didn’t know my appointment had been cancelled.  Just “Do you want me to rebook the appointment or wot?”.

Just gone to change GP’s to find that every single GP practice in Aberystwyth is now part of the same group “Cambrian Primary Care Limited”

 8 years ago (04-10-2017)

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Well Pharmacy - Church Surgery - Portland Street

Reviews, get directions and contact details for Well Pharmacy - Church Surgery - Portland Street

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