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Waitrose

  1. Bromley
  2. Bromley Grocery Or Supermarket

Reviews, get directions and contact details for Waitrose

Waitrose
Address: 45 Masons Hill, Bromley BR2 9HD, UK
Phone: 020 8460 7752
State: Greater London
City: Bromley
Zip Code: BR2 9HD

opening times

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 7:30 AM – 9:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info
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Reviews
Shopped in store today for the Valentines meal deal that was outstanding value.nI was helped at self checkout by a lovely friendly smiling lady. I then met a friend for coffee and cake in the cafe and received excellent service from Chris who is a credit to your store. Such a lovely young man who went above and beyond serving us in the mist courteous way.nThank you Chris and Waitrose.
Best thing about waitrose is the free coffee & the friendly helpful staff, of which about 75% are, which is better than many other supermarkets. They often seem short staffed but do there best.nMy only complaint about this place is no one cleans the outside tables, not even once a week. A few days ago , i had to give an old lady waiting for cab a newspaper to put on the bench because it was too dirty for her to sit on. She was trying to clean it with tissues from her pocket.nThey need a proper wash down with soapy water, the staff are generally too busy and have enough to do in the store but there must be someone they could get to clean them, they have window cleaners?
Not sure what’s going on at this branch of Waitrose. The team are reluctant to help , they do it but the service comes with a really bad attitude.nThey will probably say they are sick of dealing with the GP. But then you need to get a different job. They never smile , have no idea how to give customers service, almost annoyed at you bothering them. Miserable doesn’t even cover it.nI am now shopping elsewhere as had enough of paying high prices for a rubbish service.
New parking restrictions on the access road mean I have received a £100 fine while using the access road to Waitrose car park to do my shopping. I am now having to go through all the hoops of an appeal process and it’s not certain the charge will be overturned.nnI can see from other reviews that I am not the only one and that Waitrose view this as a matter for the Met Police and Britannia who operate the scheme. I disagree and think Waitrose should be actively working to protect the experience of their customers using the store.nnI won’t be back until I can be sure I won’t receive a random fine for using the access road to the car park.nnCome on Waitrose this must be hurting your business and is making your customers’ lives miserable!
I had to return a box of dates today. I was served by Natasha and she was just fantastic. Cheerful, listened carefully, wanted to help and she smiled! I got a replacement box of dates with no quibble. A very positive experience. Thank you, Tasha!
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