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Victoria Square Dental Surgery

  2. Merseyside Dentist

Reviews, get directions and contact details for Victoria Square Dental Surgery

Address: 1 Victoria Square, Saint Helens WA10 1HQ, UK
Phone: 01744 22595
State: Merseyside
Zip Code: WA10 1HQ

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Reviews
Absolute disgusting joke of a place! Had an appointment for a routine check up and to hopefully get help with some issues I’ve been having only for the appointment to be cancelled days before I was scheduled to go in citing IT problems. No replacement appointment was offered and I had to call up on my own time to make one with the appointment being over a month later and with the problems I have obviously getting worse. About two weeks later I then called up to confirm my replacement appointment only to be told their IT system was down again and that someone would phone me to confirm things. No one called me and I had to call back again on my own time. Fast forward almost a month and my second appointment has been cancelled again with no replacement appointment offered. I wonder if none NHS patients have had their appointments repeatedly cancelled at the last moment for laughable reasons that can be worked around? I’ve also had other issues with this place. First being told a tooth could be saved only to be given an appointment for treatment MONTHS later then being told the only option was extraction which I didn’t want, and wouldn’t have happened if I’d been seen sooner. I heard someone recently bought this practice, hopefully they sort it out because if I could get in anywhere else I would and if I could rate this place any lower I would! Absolute joke of the most disgusting kind!
They not very update with children appointment the last appointment with my children it last year when I want to book 6 months appointment they say it will give latter now a year I not receive any letter so I give them call for my children appointment it for 2months to get appointment when we got appointment nearly time they texting me to cancel my kids appointment when I give them call the they can't give me anymore appointment so they asking me to wait for them to call me. P.s children need check up every 6months not year check up.
What is the deal with "call minding" I rang 23! times from 8.30am. Left 2 messages. Nobody got back to me or answered the calls.
This is a great dental practice, have been a patient for over 40 years. Always polite and friendly. Practice always clean and tidy. Staff always look presentable in their appearance. Always listen to your needs and advise accordingly.
This dentist has turned me from a "I hate the dentist" to a "I don't mind the dentist". Friendly, efficient and informative about the whole process.
The staff are lovely but after 3 consecutive cancelled appointments due to being short staffed or system issues, it’s now 2 weeks after someone informed me they would call back to reschedule and I’m still waiting.
Absolute joke of a dentist. Need an emergency apt. Phoned all morning rang at the emergency time number two on hold for forty minutes. Got through after ringing for the 16th time to be told the system is down they will ring me. Waited all day No call rung again can’t give me apt system still down. In agony told me to ring again tomorrow.
Fantastic dentist I been going here over 45 years everyone is amazing so helpful. Mr Sherief Elgarib is a superb dentist I would highly recomend ths surgery to anyone 5* to everyone at the pratice Carole Walker
I visited 'My Dentist' St. Helens for the first time. I am quite nervous about going to the dentist, but first of all the receptionist was lovely, friendly and professional. As soon as I went in for my appointment the dentist and nurse were very welcoming and told me their names and immediatey I felt relaxed. Everything checked and a filling sorted which I had had filled twice at another dentist ! I would recommend this dentist.
I have used this dentist for years. Always polite and friendly. They try to make appointments with my regular dentist but not always possible if it's an emergency. Any dentist I have seen has been welcoming, explained my treatment clearly, and ensured all treatment is carried out as pain free as possible. I would highly recommend them to anyone.
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