Upton Cantonese Take Away

Was down for the night to see parents, we ordered food, which turned up incorrect. had 2 special currys and rice instead of 2 special fried rice everything else on the order was correct, normally not an issue but when called my dad was told the person on the phone must of miss heard the order, again not a problem except when asked for the special fried rice to be sent he was told to pay for the rice not the difference the full amount? He said we didn't order the curry and don't eat it so you can have that back for the correct order, was spoken to like something off their boot very argumentative, refused to swap and was spoken to like dirt over the phone, we will never use again very poor customer service

Yesterday my wife order 2x chicken with black beans and 1x rice with egg. Then she asked if they had any starters with prawns, she was told there was this starter prawn balls and spicy prawns and she said she could have the prawn balls and the amount went from 16£ to 25£ then she turn the call off and very upset said she couldnt understand anything so she just said yes yes and turn the call off. Ive then call again and asked how it was possible the price of starters to be more expensive then mains, i was told she asked the prawn balls and with that the value went to 25 then i asked if it was a starter the person on the phone didnt know the menu and kept stuttering when i ask if they had another starter that same lady told me they had spicy prawns... i was quite upset already with the mess.... so i just said what ever can be that prawns... After 15 min i went to the place and i get this awkward looks while picking up the order. it was quite annoying really, then ive notice theres a 15 years old working on the phones so i just felt sorry for her really... but when i get home i notice ive got another main of prawns and not a starter.... like ive suspected . couldnt enjoy the prawns as it was bad sauce to enjoy my main after.. if you want i can drop them off .. please just make sure the person on the sales line knows the menu to avoid problems, and instead of staring at people go there and ask if they had and issue or whats the problem, because even in the middle of the call the phone was dropped without warning to then another lady pop on it to tell me only the total amount and no explanation...

Ordered here yesterday and me and my husband love there food and we order here every time we want a Chinese takeaway we always recommend this Chinese takeaway. Thanks for our amazing food yesterday

Worst take away food I've ever seen or tasted and very rude staff, me and my wife ordered Special curry, special chow mein and chips. Curry was terrible, full of big chunks of onion, frozen peas, and no prawns. I complained they sent another which was exactly the same. Chow mein was all stuck together noodles were solid. So then I phoned back to complain again and get a refund I spoke to three different staff and was finally given a manager who was extremely rude, told me not to be angry which was a joke. I received my refund but was left feeling really unhappy do yourself a favour and don't order food here.

Great food and service at reasonable prices

Used to be the best Chinese in Torquay but it has really disappointed me the last couple of times I've ordered from here. Not only has the quality of the food gone down, I waited an hour and 15 minutes for my delivery, rang them to ask where it was and they said it hasn't gone out yet but will be out in the next delivery. I then followed it by saying that I want to cancel my order as it was too late and the woman on the phone was very blunt and didn't apologise once. This has happened the last couple of times I've ordered from them, and this was my last time!! Do not recommend.

Had a meal from this take away one evening, the ribs had clearly been microwaved and were far from hot enough. Felt I'll the next day, can't say it was the food from here but Luke warm food isn't ideal. I used to enjoy the food from here but quality has slipped. Staff working on the phones and dealing with customers are handling food without washing hands or the appropriate clothing.

Food was awful it arrived fast and was hot but later that evening next morning was very ill and unwell as this was all iv eaten in like last 18 hours it was definitely a case of food Poisoning this place just had a refurb and was meant to me newer assumed better quality....avoid If don't want to get ill!! 26th September 2021

PENG FOOD NICELY COOKED QUICKLY DELIVERED ALL STAFF ARE AWSOME I RECOMMEND ALL THEIR FOOD

If there were 10 stars it would get them its outstanding, and when you can honestly say hand on heart, that you have never had any bad food from there that is an accolade with having its a fabulous takeaway and the service is always good,even as busy as they always are.