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Ukai

  1. London
  2. London Japanese
  3. London Sushi

Reviews, get directions and contact details for Ukai

Ukai
Address: 58 Poland Street , London W1F 7NR, XGL, GB
Phone: 020 7734 1444
State: XGL
City: London
Zip Code: W1F 7NR

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Reviews
It is with a really heavy heart that I am scoring Ukai an average despite my wife and I enjoying one of the best Japanese food we had in West London. For a premium restaurant, we felt that at UKAI every single item that we ate were made to a top notch quality and flavour. The ingredients felt fresh. The seasoning was perfectly right. The presentation was great too. Even the portions were just right. Not too much or too less. For the price the food was great. But the service was really subpar. We entered the restaurant at 8:02pm and we left after 1040pm because of the massive delays they had in bringing each item out. We got the starter item, tempura and pork belly baos , soon enough but we ended up waiting 50 minutes for the staff to bring the next two items that we had ordered. That too after I politely enquired twice. Then the staff came and told the wagyu tataki that we ordered isn't available and that was irritating to hear 60 minutes into our dining experience. They should have checked this as soon as the order was placed and informed us. The ended up giving our main course the flat iron steak before we had the second starter courses. In the end to make up for the delays and miscommunication they gave a complimentary ceviche and waived the sushi item that we ordered. That was a fine compromise for us as the food was really good and we just wanted to get home. Even after all that happened, to even pay the bill we waited for a long time and had to enquire twice. What a weird experience indeed. We have had bad service before but those were also coupled with the food being bad and the place being a unhygienic. For us this was the first time where the food was excellent and sumptuous yet the service was terrible. I would like to give the restaurant the benefit of the doubt as I felt the staff were genuinely apologetic for the delays. Probably The kitchen and staff were under-resourced and really struggled to manage the orders on a Saturday. I guess the restaurant owners and managers must have a rethink of their operations. Anyways I might give this place a try maybe couple of years down the lane and hopefully the food quality remains the same and the service improves.
Got a 50 % off from the Fork App and went for my partners birthday. The food is fantastic but the cocktail are expensive at £15 each so keep an eye. I would have given this place full stars however I ended up paying £135 more because they put all the drinks on my bill - it was a large table so we had requested for 3 sets of bills due to the nature of the food being sushi, which would have been a challenge to sort out who had what if we had kept on bill. To save embarrassment I paid it bit was disappointed with the staff for not ensuring that the drinks went to the correct people who had them. I would also not rate the steak. I mean yes it’s wagyu but it wasn’t anything special, you can get a T bone steak elsewhere which is much bigger and looks more impressive. Overall I would go again it’s a lovely space, beautiful decors, DJ is a cool touch and the atmosphere is fabulous for a birthday meal - we stayed for over 3 hours.
OMG, UKAI was such a delightful surprise! I went there craving some Asian food, and it totally hit the spot. The food was absolutely scrumptious—flavorful and just perfect. The vibe of the place was super cozy and inviting, and the staff were the sweetest ever. Loved the drinks too; they were totally on point. Plus, the pricing was pretty decent. If you’re looking for a fab spot to enjoy some amazing Asian dishes, UKAI is definitely the place to go!
What a great place to grab drinks! My father is a regular here and I tagged along with him a few times. The cocktails, while on the more expensive side, are great and the staff are very welcoming. We even ordered a bit of food once to have with our drinks and it was delicious. Maybe not somewhere you would come looking for authenticity but still worth a trip if you’re looking for somewhere to chill out, listen to some live jazz and drink.
Hands down, some of the best sashimi I’ve had recently! The staff is friendly, attentive, and goes above and beyond to ensure a memorable dining experience. This restaurant strikes the perfect balance between chic and cozy. The ambiance is trendy yet comfortable, making it ideal for intimate dinners or any occasion. They offer great cocktails and a wide selection of Japanese whiskeys. I’m already looking forward to my next visit!
Went here with my gf for our second Valentine's Day. The food was overall very nice. We ordered Starters scallops, a soft shell crab, a fire roll, and an "Ukai deluxe" platter. We both liked the soft shell crab the most. It was crispy on the outside and soft and hot inside. The platter was bigger than we expected. We were stuffed after just 4 dishes. However, it seemed like they had forgotten our drinks a pint of beer and a mocktail. But it was understandable. It was Valentine's day and they were busy. Definitely will come again for their cocktails.
Had worst matcha tiramisu. Server noticed that we didn’t finish for the reason so he asked us that something happened. And I explained that sponge biscuit is hard also cream was room temperature and didn’t taste normal. He told me that “I’m going to speak with chef. “ but nothing happened and explained. They charged awful tiramisu in the end. I’ll never come back. Also wagyu tataki was too thin.
We had food and drinks here on Saturday. The service was great even though it was full. The food is so lovely and well presented. The atmosphere was brilliant with a band on singers and jazz. Quite pricey, but worth it for a treat.
Nice Japanese cuisine, excellent range of drinks and cocktails and excellent music until the wee hours of the morning! One of the places on Portobello Road to enjoy your evenings/nights Parking: Depends on when get there. Parking should be fine after 8 / 9 Pm
Delicious, tapas-style dining in a great location. Server was wonderful, kind, and helpful. The food was delicious. The bathrooms weren't especially clean, and there seemed to be a fly problem.Food: 5/5
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