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Two Rivers Medical Centre

  1. Ipswich
  2. Woodbridge Doctor

Reviews, get directions and contact details for Two Rivers Medical Centre

Two Rivers Medical Centre
Address: 30 Woodbridge Rd E, Ipswich IP4 5PB, UK
Phone: 01473 907788
State: Suffolk
City: Ipswich
Zip Code: IP4 5PB

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
My partner had an appointment booked this morning. He had been staying with me in Colchester due to a recent bereavement, yet we left with an additional 20 mins in order to make the appointment. Due to traffic we arrived at the surgery 9 minutes late. He has mobility issues so I dropped him at the front door to go and check in and then went to park. By the time I got in he was half way along a queue to get to the front desk having tried to use the screen to log in, but not having been able to. Once we got to the front desk we were told, as he had missed the appointment, he would have to come back another day. The earliest they could offer was Monday morning, despite a mother behind us in the queue being offered an appointment for her child tomorrow. The receptionist was not apologetic, was very blunt and even questioned why we had been in Colchester that morning when we explained the delay. If the phone system had an option to phone ahead when people know they are running later to let a doctor or nurse know, rather than spending 40 minutes on the phone as usual, it would be possible for appointments to be rearranged at the convenience of the patient. Considering doctors on many occasions have been well over 10 minutes late to appointments in the past, the fact that patients are only allowed a short buffer is absolutely horrendous. Procedures need to be put in place to allow for things like this, which are out of patients control. It is an absolute disgrace that the surgery can’t be more flexible with patients who already face challenges getting into the surgery when needed. The system needs to change in order to ensure patients aren’t left suffering when forces outside of their control mean they are slightly late to appointments.
Always been well looked after at the practice. I am 78 and on my own now after losing my wife 18 months ago. I have always been treated with warmth and kindness and would like to thank you all for excellent service. Many thanks. Ivan
I've just seen Sarah Anne Roberts and her assistant Sadie .nI was very anxious and in tears with nerves .nThey were so sensitive and nurturing and totally understanding about my nerves. They didn't judge or rush me out . Totally professional but with a gentle and kind manner . I will be telling friends about my experiences and to not be afraid to go see them . Thankyou Two Rivers and I hope you know how lucky your surgery is to have these 2 lovely humans .
Called yesterday to try book appointment to see doctor, was told either call at 8am the following morning, or they can send a link for me to open and submit at 8am the following morning. The following morning I opened the link and input the information requested and submitted it at 8.02am. Only to be then told my requested went to the admin team, so unfortunately I can't have appointment today. This surgery is the worst I have ever been a patient of, poor receptionist skills, when I trued calling surgery I was on hold for 1hr 40 mins. Disgusting service
Absolutely shocking. Impossible to get an appointment. When you phone up they tell you to fill in a form online at exactly 8am. when you go online at exactly 8am and try do this it tells you to phone them you phone them and they then tell you to go on online and you go around in circles indefinitely and never get an appointment and your complaints dont make any difference. I have been trying to get an appointment for months. Am now in the process of changing GP
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