Trow Tips & Toes

Reviews, get directions and contact details for Trow Tips & Toes

About

We are a new Nail Salon based in the heart of Trowbridge and we are here to offer you unparalled & friendly nail care service.

Address: The Gateway, 31 Bythesea Road, Trowbridge BA14 8FZ, UK

Phone: 01225 920040

State: Wiltshire

City: Trowbridge

Zip Code: BA14 8FZ

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

Horrendous! Didn’t start well when I asked to use the toilet and found a staff member literally eating her lunch next to it. No hand wash or towel in the dirty, mouldy cubicle so god knows how they all wash their hands after the toilet?? Yuk!  Anyway. I was then rushed through and the male technician was rough and was filing way too quickly. There was no one waiting so no need at all to rush. He kept rudely accusing me of moving when I hadn’t?! I was beginning to actually feel quite intimidated and uncomfortable. I’ve been having my nails done for 13 years and have NEVER been accused of moving around during the process but he chastised me at least 3 times. He kept pushing me to have a new set and telling me my nails weren’t done well but my usual nail bar is FAR superior to this place. He didn’t let me wash my hands so the dust was still all around the nails and lots missed during the gel colour being applied. I also got told off for taking my hand out of the drier to soon after mistaking him staring me in the eyes as a nonverbal queue! He also rudely told me my hands were dry and because I’m a lady I should be moisturising them....which incidentally I do!! My usual nail bar rubs my nails off to shine them and gives a lovely hand massage to finish so I declined the offer a loyalty card here, as I certainly won’t be back!!!

 7 years ago (02-05-2018)

What an horrendous experience! I left feeling decidedly grubby and couldn't wait to get home and wash my hands. 
Never in my 68 years have I encountered such dreadful customer treatment in the service industry. It bemuses me why the technician decided to be so hostile and aggressive towards me. I was courteously sympathetic when he proceeded to tell me that he was desperate to get away on holiday but didn't have enough money yet , and that he also had family problems. This statement was immediately followed by a long sales pitch telling me that the gel polish I had had applied at Tips @ Toes last time (by a different technician) was no good and the salon now had a much better, but expensive, product which  would be better. I politely said that I wished to remain with my original choice of  gel . Not sure if this was the reason that he suddenly switched mood but he started berating me for not holding my hands out correctly. This complaining (at times very vocal) went on for about 5 minutes. Whilst leaning forward I committed the mortal sin of inadvertently letting my right arm slip off the end of the arm rest.I have never witnessed a man with PMS before but it was certainly not an attractive sight! He started shouting at me and accusing me of pushing him when all I did was put my arm back on the table for him to continue. On asking where the new recommended product was listed up on the board he gave a dismissive gesture followed by "oh, we don't look at that".
The only other customer in the salon was a heavily pregnant lady waiting patiently for a probably much deserved pampering package. As I didn't wish to spoil things for her I kept a lid on my anger. The technician had clearly taken great delight in complaining about me to the young girl assistant. Although this was in Vietnamese their demeanour made it pretty obvious who was being criticised. 
When it came to paying the bill the girl quoted a price of £17 (although the technician stated at the very beginning it was to be £20). I gave the girl a small tip (nothing for the technician!) because I felt so sorry for her having to work in such intimidating conditions. Maybe he dropped the price as a sweetener so that I wouldn't write a bad review. Who knows.
My nails were very rushed and certainly haven't lasted as well as last time.
The salon advertises as being an unparalleled, professional and friendly business. What a joke!     
Have decided to give this review one star because at least the heating was on and the colour of my nail polish is pretty. As flippant as that might sound I can't think of any other reason to praise it!

      
      
      
 7 years ago (09-04-2018)

AWFUL CUSTOMER SERVICE!  It was a busy Saturday and I felt very rushed throughout the whole experience - all I wanted was a manicure and pedicure with normal polish, but each employee kept pushing me to have gel nails. I had to politely refuse 5 times! I'm not a fan of shellac. I was asked to move before my nails had dried and because of this my nails were damaged while getting my wallet out of my bag. They then had the cheek to charge me £12 for the manicure even though it states £10 on their board, I was so over it all by then that I paid but did tell them that they should update their board as its illegal to charge one price and display another. I know it's only £2 but it's the principle. I won't be going back to these con artists.

 7 years ago (29-07-2017)

Very impressed, they are very friendly amazing nails.  Really very pleased. Never go anywhere else.  Thank you Xxx

 7 years ago (02-09-2017)

Booked for 11 waiting around for over an hour and they never opened. Opened around 1 and finally got my nails done. On the plus side my acrylics were beautiful and lasted for ages

 7 years ago (09-08-2017)

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