TradePoint

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Address: Will Adams Way, Gillingham ME8 6BY, UK

Phone: 01634 384022

Website

State: Medway

City: Gillingham

Zip Code: ME8 6BY

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

I just wanted to share my experience with who ever is reading.

 I've already gone through the process of customer service but as with most retailers I doubt my complaint gets far. Today I went to the Gillingham branch in order to get a price difference on an item I'd purchased not even 24 hours earlier that had been reduced by half price. From the moment i walked in there was a look of bewilderment, almost like they were in shock because they need work needed to be done. 

 I was treated with complete and utter disrespect, disdain from the many people I dealt with. The first thing that was said to me was " it don't work like that mate". 

Then i was told to go see someone on another department. He basically stated the same thing, i questioned this so he went off to speak to a manager. After a 10 minute wait he returned to say that's fine just go back to the tradepoint counter and they will sort it out. The person i dealt with then said no problem but needed to call a supervisor.

 Bare in mind 2 other colleagues were sat there and heard the whole conversation. The supervisor or so called came along, middle aged woman clearly showing annoyance in her face came up to me and said what can I do for you? Sigh I explained again clearly frustrated. She began to act like she owned the company stating no one asked me to refund anything and she's not going to. Still the 2 colleagues said nothing. I should have asked why are you here then?. 

In the mean time one of the colleagues, rat like ,young man with a hat begrudgingly called over a customer. "Over here mate" without even acknowledging him. 

The lady supervisor then went off when I explained this had already been authorised, and came back with a man who in his late 40's came rushing to me with a Napoleon complex. He came within 5 inches of my face. Asking me if I bought a suit from m&s would I do the same. Or purchased food would I go back next day if the price dropped. I explained that has nothing to do with it. I realised id see this before, people generally talk down to foreigners, the color of my skin added to  treating me like a tramp off the street. 

What this person doesn't realise is I have my own business and am well versed in retail. His offer was to bring back all the doors I'd purchased and he would refund me the difference. Therefore he could do it after stating he could but I would have to be inconvinienced. Clearly out of spite.

Here's the thing, instead of diffusing the situation, each person  that came escalated the issue. Then he decided he didn't like my attitude, please bare in mind too that now there was at least 10 customers, staff sniggering and me completly embarrassed. Clearly no tact, from any person spoken too. I do not know how each person was put into the positions they had, maybe it was some sort of affirmitive action, but they wanted to puff out there chests and try and make someone feel small.  If i was the GM i would be completely embarasssd. Infact if my staff did this they would be dismissed on the spot. Fortunately for them very thick skinned and have no time for it. But I did get so angry, so much so I had my first  cigarette in 2 years of not smoking. 

 What I'd really like to say is I've spent close to 4k in wickes and thank God I did. I've had issues them but always treated with respect, and were resolved amicably. I often ask myself why I and many others despise physical retailers.  More of a reason to shop online for me too. With the state of the retail industry left in the hands of people like these no wonder people don't go to physical stores.

 Wickes is more expensive but at least your treated like a human. I will never shop in b&q again, not tradepoint. I maybe one customer but at least I know a penny will not go from my pocket. 

To the ceo or whomever is in charge that was quite possibly the worst experience of my 20 years in retail. For shame.

 9 years ago (13-11-2015)

Helpful and friendly staff. Products at great prices.

 9 years ago (18-11-2015)

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<iframe width="450" height="300" src="https://mappcouk.com/v.php?seo=tradepoint&id=1014534&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappcouk.com/tradepoint-i1014534.html" target="_blank" title="TradePoint">TradePoint</a></p>

Reviews, get directions and contact details for TradePoint

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