Total Cycling

Reviews, get directions and contact details for Total Cycling

Address: 8E, Campsie Real Estate, Eglinton BT47 3XX, UK

Phone: 028 7181 2426

Website

State: Derry

City: Eglinton

Zip Code: BT47 3XX

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Let me be clear here: when I placed my order (on a Sunday) and wasn't able to reach this store to confirm my order on the next day because nobody was picking up the phone, I became worried and started checking their ratings on resellerratings etc. (I know, I should have done it before placing my order, not after, but anyway). When I saw other people's comments about bad customer service etc.

I became very upset and even started looking for alternaties. But then I managed to reach the shop via a different phone number listed on the totalcycling's facebook page, and Mike from the shop explained to me that it was St. Patrick's day and therefore there was no one at the store. The following day I managed to reach the actual store (Mark, if I remember correctly) who made sure that my order was processed urgently and went out on that same day. Since I requested rush delivery, the following day (on Wednesday) I already had my order delivered to me in London. I couldn't be happier about the whole experience because I was only staying in London for 2 days, and if Mark hadn't been responsive enough, I would've left before my package arrived.

Normally, I don't post reviews online (unless something really bad happens and I feel the need to complain) but given how low ratings of these guys are, I though it would be fair if I share my positive experience for a change.

 7 years ago (21-03-2018)

I was looking for Campy parts for my bike and found them on the website. It is easy to use and very friendly. I made the order and 4 days later they had not shipped. I sent an email to the customer service and so the reviews on this website and was extremely worried they would not ship and that I got scammed. I called them and got an answering machine. However, two days later, I got an email reply, apologizing that that the parts I had are out of stock and would need a few days to arrive, or alternatively they could do a refund. I sent them back that if its a few days, I need the parts and sure enough they got shipped in two days later and arrived. So all in all, they are OK.

 7 years ago (26-09-2017)

Shipped my order 2 months late and with hundreds of dollars in missing parts, still no customer support, emails go unanswered and nobody answers the phone in my 4 months of my own efforts to get answers to the issues with my order. I would NOT order from Total Cycling IF you have the chance to read this. They are dishonest and don't follow-through on pre-sales questions and post-sales issues. AVOID Total Cycling unless you prefer to take risks with your own money and time. Fortunately I've only been cheated out of 100+ Euro worth of parts on a 2500 Euro order so I don't imagine they'll even have respect at all for anyone spending anything less. They should be shut-down as an online dealer....

 8 years ago (22-03-2017)

Took my money, sent wrong products, then stopped replying after requesting a replacement. Borderline scam shop. Do not waste your time or money with them

 8 years ago (26-05-2017)

I believe they are still trading ??
Got an email confirmation regarding my purchase BUT it told me that the goods had shipped. Waited and waited , sent emails and tried to phone the shop. NO response. Sent an message on an old face book page that had not been updated since 2015.  Got a message back telling me that they are still trading goods and my goods will be sent out to me. I am giving them 3 days. The company's info is on line and the owner done his annual returns in Febuary. But there has been a mass company resignation . Check out the companies overview on line . I still smell a rat.  Will be reporting the company to Trading standards and the police if i don't get any goods by Wednesday.***STORY UPDATE**** So yes i got my goods  BUT i had to chase them. Emails, phone calls were not answered but after they had answered me on facebook  i got the goods in a week.. So i put the order in on the 17/10/16 and got my goods on the 26/10/16 - 10 days but i feel if i did not chase them it could of been a lot longer. Don't think it is a scam shop just very poor customer service.

 8 years ago (27-10-2016)

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Reviews, get directions and contact details for Total Cycling

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