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Tory Burch

  1. London
  2. London Accessories
  3. London Women's Clothing

Reviews, get directions and contact details for Tory Burch

"Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its CEO and designer Tory Burch. Launched in February 2004, the collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, and fragrance and beauty with Estee Lauder. There are more than 100 Tory Burch boutiques across North America, Europe, the Middle East, Latin America and Asia, and the brand is available at over 1,000 department stores worldwide."
Address: 149 New Bond Street , London W1S 2TT, XGL, GB
Phone: 020 7493 5888
State: XGL
City: London
Zip Code: W1S 2TT

opening times

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-19:00
Friday: 10:00-18:00
Saturday: 10:00-18:00
Sunday: 12:00-18:00

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Reviews
I purchased a purse in Aug 2023 and realized a few months ago that the strap on the purse was in need of repair. The metal piece that attaches the strap to the purse was loose and as a result, I could not wear it on my shoulder. I called the Sherway store and explained the situation after which I was told that the warranty is only good for 6 months and that I’d have to pay for repairs. I was quite unhappy about having to pay for repairs since the purse cost just over $1400. I didn’t wear it often and I was disappointed with the quality of the purse. I eventually went to the Square One location where I was told the warranty is good for one year, that they no longer do repairs on purses and if I had come in before the year was up, they would have replace the purse for me! I was given a new strap and the sales associate was very nice and helpful. Needless to say, I will not be returning to the Sherway store and I advise everyone to ask about your warranties before spending tons on merchandise!
I like Tory Burch but terrible service from this store sherway garden so I went to square one store now , much better than sherway .
Like this brand and stuff also sales persons were polite
Im not going even talk about the product and quality due to the fact that would be very relative to your personal taste. BUT i had small misunderstandings between branches of tory burch Ms Elaine not only solve the issue and apologize many times but also made sure we leave that store with 100% satisfaction. I appreciate the gesture and impressive customer care even though the fault was not theirs to take.
The associates here don't smile. The general manager is very rude. The way she looked and spoke to us was pretty discriminatory. Another store manager, Jie, I think, also reeked of an elitist attitude. Overall, a highly unpleasant experience.
Worst experience from what would be higher end on retail. Bought a pair of sandals for a Mother’s Day gift for my wife as we celebrated her very first mother’s day. Not more than a month later there is a strip/damage to the front with only maybe a handful of wears. Reached out multiple times before someone finally responded with a call saying that based on the damage they would not be able to replace it even though it was hardly worn or has only been a month. Granted this response came after multiple emails and no response; by this I’m understandably frustrated as in my mind I was getting a great gift for a great occasion to only realize it’s faulty quality wrapped with bad customer service. After I finally heard from some one about them not doing anything to help I was told they can find out the cost to repair it and get back to me. It’s now almost 3 weeks later and I’ve reached out again with no reply. So now I’ve wasted almost $400 on sandals that are just broken
associates working at 6 pm on june 29 are rude and were talking about innocent customers in their language
Unfortunately, very poor experience. I had called in for a specific item. I was told it was in stock by the sales rep I spoke with. He told me he put it on hold. Unfortunately, I drove over an hour to the store to find out he held the wrong one. The only reason this has 2 stars is because the sales reps who were there once I arrived, were very apologetic about the situation. Regardless, a waste of a long trip... not sure who that rep was, but he caused a pretty big inconvenience.
I love Tory Burch items but honestly I have mixed feelings about this store, they can do better customer service wise. They always seem not to know much about their brand and they are not so friendly and welcoming. Whenever I walk in with that excitement of finding something cool and having a fun shopping I ended walking away barehanded because of the energy I get in the store and they’ll kinda follow you around like you’re going to steal makes me feel very uncomfortable and prefer to leave. The worst is when you give them a phone call, most of the times the person sounds very careless for a designer store. Guess I’ll stick to my other fave brands/stores for now.
I walked into the store to look around and to see what’s new and I find the sales associates are judging you for whatever reason and constantly watching you that it made me feel uncomfortable….. I walked out without purchasing and won’t go back to that location! I’ll take my business to the outlet mall!
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