Toad Hall Cottages

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Address: Abbots Quay, Prince of Wales Rd, Kingsbridge TQ7 1DY, UK

Phone: 01548 202020

Website

State: Devon

City: Kingsbridge

Zip Code: TQ7 1DY

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:30 AM – 2:30 PM

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Reviews

The property we rented out was so nice that we went back two years later.  Both bookings were handled efficiently and courteously.  On the first occasion the property was spotless when we arrived.  On the second it was not.  There was some dust visible in a few places, and a lot of dust and hair under the sofa. Not as good as it could have been.

The most recent booking was for a week in late July 2017.    Within hours of leaving I had received a message that the cleaner had found a bag containing some expensive electrical items and a camera.  It was indeed mine, and I was very pleased when they said that they would send it to me.  They didn't.  I rang them every few days asking for it back.  After a while they told me to stop ringing them and they would ring me when it had been returned to them for them to forward it to me.  They didn't.  I rang a few more times.  They prevaricated.  Eventually they told me that since it was  peak Summer season, they were too busy to send it back at the moment, and I would have to wait until after the peak season.  When I queried it they really still had the bag, they said that they did, and it was quite safe.  I came close to driving back to Devon from London to get it.  But I waited until late September and - not having heard anything from them - I rang again.   They said that they would send it once they had been to the post office to weigh it and package it.  They didn't.  I rang again.  They said that they would send it.  They didn't.  Two weeks later, I rang again, and after a bit of telephone tag, they agreed that they would send it once I had paid them the costs of £35.  I paid.  FINALLY it arrived yesterday - nearly three months after I had left it.  It is Great news that it was returned - but my view of their customer service is somewhat tarnished by this experience.

 8 years ago (18-10-2017)

The second time we've stayed with Toad Hall Cottages and we're already planning next year's stay. The argument we're having is do we book up the same cottage as next year as it was perfect or do we explore the other fantastic holiday homes they have listed? 

The whole process of researching where to stay, to the information they have available to allow us to filter on our specific requirements, the dates available were spot on. The booking process was easy to understand and make our deposit. The information we received after booking, to make our final payment and to access the property was flawless.

Holidays are meant to be enjoyed, not least the excitement before you actually leave - and Toad Hall Cottages fully understand that and as a result or holiday was fantastic. Thank you.

 8 years ago (01-07-2017)

This is our fifth year of using Toad Hall Cottages - but not our last!  I highly recommend Toad Hall to friends.  All the cottages we have stayed in have been excellent and exactly as described.   Your website is easy to navigate with useful links, which helps us to find somewhere suitable for the needs of all the family and pets. Your staff are friendly and helpful.  Many thanks for another positive experience.

 8 years ago (21-06-2017)

I rented a cottage at Curtisknowle from Toad Hall Kingsbridge. There was a high tech Security System fitted to this property, which caused a lot of stress to the start of our weeks rental, in that for 3 hours we could not suppress the alarm after a power strike. Having exchanged letters regarding a complaint I made about there being no instructions on how to suppress the alarm, Toad Cottages inferred that our complaint was beyond theirs and the owners control. This in my opinion is not good enough. Other than this, our stay in a quiet location in South Devon was lovely.

 8 years ago (30-10-2017)

All the staff are so friendly and cannot do enough for you. We have been booking with them for 8 years and would not go anywhere else. All the cottages we have used are well kept and cleaned to a very high standard. Can't wait for next year ☺thanks Toad Hall!

 8 years ago (21-06-2017)

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Reviews, get directions and contact details for Toad Hall Cottages

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