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Thrifty Car Rental

  1. Leeds
  2. Leeds Car Hire

Reviews, get directions and contact details for Thrifty Car Rental

Address: Sheepscar Street S , Leeds LS7 1AD, ABE, GB
Phone: 0113 245 8111
State: ABE
City: Leeds
Zip Code: LS7 1AD

opening times

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-22:00
Saturday: 07:00-22:00
Sunday: 07:00-22:00

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Reviews
Rented long term through work, helpful staff that go above and beyond to help you out with any issues.
Completely incompetent waited in for 2 days for a car I still dont have it. Do not even ring you to tell they can't provide a service ignore phonecalls. DO NOT USE
Fantastic service, the guy that dropped the car off for me was brilliant, lovely, helpful and friendly. The car I received due to mine broken down was lovely too. When it was ready to be picked up again the guys that came to collect the car were as lovely as the guy that dropped it off. I would definitely recommend this company and would use them again if need be.
Absolutely awful, do not use for personal or insurance claims - they will extort money from you and use threatening tactics. I was told to use Thrifty when I was involved in a non-fault side collision and my car needed repairs. I knew how awful rental companies can be but my requests to use the dealers's courtesy car were refused by the third party insurance should have been a warning sign!. I was promised an equivalent car and was provided with the same car brand but a completely different model much smaller and lower specification / power was delivered. It was also absolutely filthy and had clearly been delivered to me straight from the previous hire. In the current climate, this is absolutely appalling. The branch were completely disinterested in this, which shows the attitude of the staff who work there. The vehicle also had low oil, which again, Thrifty were not interested in, despite me reporting twice to them. They are now claiming that I owe them £43 for a missing locking wheel nut, over 6 weeks after I handed back the vehicle and all deposits have been paid back to me. The issue with the vehicle was not communicated to me by the Thrifty branch or the head office, and I had no awareness of the absence of a locking wheel nut until I was sent a demand for payment from a collection agency. A complaint is being raised with the BVRLA in relation to the conduct of this company.
This is the worst company in Leeds. We hired a car from Thrifty for the first time, and we were appalled at the service we received. They made use feel like we were in the wrong for trying to hire a car from them. We were ridiculed by the staff because we didn't have all the correct documentation that we needed, even though we were never told that we needed it. After a short journey home and collecting the documentation we were begrudgingly given a car to borrow. The second time we tried to hire was the worst. We booked a car to pick up on a Saturday. We arrived at 11:58 and were told that we were too late and couldn't hire the car despite paying a deposit online as the shop closes at 12. We protested that it was 11:58 and we were told that we were supposed to arrive at 11:50. Absolutely no where on our booking information did it say this. After standing our ground to the tremendously rude staff member, she decided to give in and go and get our car. However, she managed to reverse it into a wall as she was parking it up for us. The next thing, the manager came in and blamed us for her crashing the car, and told us that we would not be getting a car, and we would not get our deposit back and told us to not bother complaining. They effectively stole our £100 deposit and we were late for a wedding in Coventry. They are a horrendous company and I would urge anyone to NOT attempt to hire a car with them. I have never experienced such bad customer service anywhere else, and I am not sure how they are still in business.
Great friendly customer service. Got a free upgrade from a vw golf to a mercedes e class due to the car I booked not being available which was great. Cheap prices, can’t complain. Will be hiring from here from now on
Absolutely shocking service was given a car from insurance company as I'd been involved in a no fault accident by a 3rd party, had car a week hardly used due to injuries still from accident they came to collect car didn't ask me to do a walk around said everything was OK drove the car off to be called an hour later to say there was damage on the car and was charged an excess fee! I Absolutely know there was no damage done by ourselves and feel abused by this company. Having been in a head on serious collision no fault of my own in a brand new car that has now been wrote off we are car less out of pocket and now this. If I'd have read the reviews on thrifty I would not have accepted a car from them through the 3rd parties car insurance!!
Asked for a huge undisclosed deposit of £750.00 on arrival. Charged £20.00 for premium insurance to reduce deposit to £250.00. No mention of how they work with regards to refueling. Other rentals I've used had a charge of 150p per litre. Van had used a quarter tank of fuel and the invoice emailed to me quoted half tank incorrectly, and today received just half £250 deposit back, meaning the quarter tank of diesel apparently cost £125.00. Aside from the blatant robbery taking place and the huge complaint I'll have to make, the staff were lazy, rude, and incompetent. Would rather pay 10x more to go anywhere other than here.
The experience from this branch was terrible. The staff including the manager were inconsiderate and have no sense of customer satisfaction. The customer service is appalling. I have only taken delivery of the vehicle, from the last review, there has been bad experience after returning. I am waiting to see what happens after I return the car. Suggestion is to avoid this branch if possible. Pay few quid more and hire from someone else.
Literally the worst customer service I have ever received. Used these guys every weekend for a bout 2 months for my van hire. The service was incredibly bad. How can you stand and argue with customers on the forecourt. The management team need sacking or a good kick up the arse!!
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