Thomson Travel Group

Reviews, get directions and contact details for Thomson Travel Group

"We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy."

Address: Unit Aa 30 Market Street , Manchester M1 1PW, XGM, GB

Phone: 0161 385 5100

State: XGM

City: Manchester

Zip Code: M1 1PW

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Reviews

I spoke with someone called Liam numerous times and he was fantastic. He clearly had a lot of knowledge and gave me great advice in regards to changing my flight destination, so much so, that I have been requesting him every time I called. He was really kind and reassuring, I can't stress enough how helpful he has been. I really appreciate it and hope he is recognised for his exceptional customer service! Some of the other staff did fob me off a few times with promises of call backs etc. they could do with some more training.

If you want to book a holiday, speak to Liam. Due to the Microsoft/Crowdstrike issue, we spent 10 hours at the airport and our holiday to Egypt was cancelled.  I phoned TUI to see if there were any other holidays available and was lucky enough to speak to Liam.  He took the time to go through all the options with us and found us a lovely holiday in Cape Verde in a few days which we are more excited about than the original holiday. Liam was friendly, patient and knowledgeable and I would totally recommend speaking to him if you are thinking of booking a holiday. Thank you Liam, you're a star!

Visited the store to book a group family holiday, was a very smooth process and I received impeccable service from Julie. I would recommend visiting the team there to book a holiday and will definitely be booking all future holidays in store. Thanks guys

Julie was absolutely amazing! Today we visited the store to get some information about our dream holiday destination, Zanzibar. We knew it wasn’t going to be a cheap holiday but as it’s our honeymoon we didn’t mind. Julie did her absolute best to find us the best deal on our dream trip and even helped us to look at excursions while we’re there which we are going to book at a later date. Julie’s customer service & care is great and she is a real asset to the team. Thank you for helping us to book our dream holiday & honeymoon Julie. Ellie & Jak Collinge

I have just recently booked my holiday with Liam. Fantastic service. I would highly recommend. Nothing was too much trouble. Fantastic service.

I attended the store today as a last resort after speaking to the telephone TUI support team 5 times and failing to find a resolution. Liam from the Market Street store quickly identified the issue I had, and, despite clearly never having encountered it before, he went above and beyond to find a resolution. He made sure I had proof of the changes that he had made before leaving and my mind was fully at ease. First class customer service and all done in an extremely friendly manner. I would massively recommend Liam.

I rang up this morning and spoke with Liam, from the first moment he was friendly and helpful, I needed a flight to Skiathos, he found me an amazing deal, he went through all the different choices of dates. I actually got a cheaper flight for 11 nights than it was for 7 or 8. A big well done to Liam, he deserves to go home an hour early today lol

I raised a slight concern regarding a baggage issue during a courtesy call and Declan resolved the concern without issue. Excellent store excellent staff. Highly recommend

I had the best experience today booking my holiday. Staff were super helpful especially Liam who could not do enough for me and my family! I'm now never booking anywhere else

Really helpful experience in booking my holiday with Andrew from the Manchester Branch. Was able to answer all questions I had and made booking a very stress-free experience

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Thomson Travel Group

Reviews, get directions and contact details for Thomson Travel Group

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