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The Meadows Surgery

  1. Kettering
  2. Thrapston General Contractor

Reviews, get directions and contact details for The Meadows Surgery

Address: Meadow Lane, Thrapston, Kettering NN14 4GD, UK
Phone: 01832 734444
State: Northamptonshire
City: Kettering
Zip Code: NN14 4GD

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
This surgery has significantly gone downhill. I can buy the lack of appointments and the need to wait for non emergencies, what I can't grasp is how I patiently wait over a month for a phone call to discuss something with a Dr only for them to call and hang up after a couple of rings, then text me to ask me to call the surgery only for them to then tell me I can no longer speak to them we're talking seconds between phone calls! And that I'd need to rearrange again. I feel at an absolute loss.
This surgery is terrible . On phone from 7.45 finally got through at 8.20 to ge told there are any appointments and to phone 111. This isn't the time been the first time. Been trying to get an appointment for 3 weeks to no avail. What is more annoying if you into the surgery at any time it is completely empty. It has completely lost it way since Dr Sam retired.
Went for our flu and covid vaccinations and were impressed with the slick, friendly and efficient service. Also in recent times we have had good responses from any conditions or queries we have had.
Like all NHS surgeries the practise is struggling to cope with demand. Appointment booking on the day makes it hard to be ‘responsible’ and book at appropriate times in the future. The receptionists blow hot and cold with some much better than others…I can’t imagine the job is fun. I tend to work with Dr De Silva and have no complaints he is always helpful and empathetic - and stressed! I find emails work best for follow ups and non-urgent items. You could do a lot worse
My husband rang up yesterday after talking to an out of hours gp at the weekend who said if he's no better by Monday he needs to get in with his gp if meds aren't working. Was told no appts and would need to ring back in the morning or she can pre-book one for Wednesday for another issue he has that's related even with how bad he is. Or she can get him in at harbour fields in rushden for an evening appointment. Told her numerous times we needed an appointment today and not tomorrow l, one he needs seen today and two we can't do tomorrow due to my working hours. This was repeated several times. This receptionist then asked if we could make tonight at 6 which was great. Rushed over to only be told the appt was made for tomorrow and they trried to ring meadows to rectify the situation only to be told they couldn't find him on the system sorry.. even the rushden receptionist said what an awful job tthe meadows receptionist has done. Another call to 111 as we were left with no other choice,had to go to Kettering general, turns out he's got a badly infected lung. An absolute shambles of a practice.
Was in the process of leaving the surgery due to moving but had an appointment booked and confirmed by them but on arriving the receptionist said they could no longer see me as I’m now not their patient, the day before when I rang to check they said I was still able to attend...... very rude receptionist today just said there is nothing I can do you have left and attitude of hand gesture suggests she really doesn’t care less! Fair better practice with the old receptionists and retired doctors, first and last impressions count in any public roll and the front of house here is rude, unhelpful and think they are doctors themselves
Just tried to book an appointment to be told can only book on day. You cant even book in advance. By far the worst surgery I have attended over the years. I couldnt even tell you who my Dr is as I have never seen them. I have only ever seen the nurse practioner as I recall. Not everybody has the luxury of sitting at home to call bang on 8am. Just disgusted time for a new surgery who actually want to see patients...
!!!!!! The worst clinic you can imagine!! nightmare!!! I wonder how many people have already died by this clinic! I have the impression that this is the usual laundry money! no one is ever there. The ladies at the reception are very not nice sometimes even offend you. I hope that it will close this place as soon as possible for the good and health of people !!!!
Dr Poto Martin, is an absolutely brilliant doctor, kind, caring and so thorough, just how we remember our doctors used to be.. If it wasn’t for her, I can’t begin to imagine where we would be now..! Always loved Dr Sam and was so sad when he retired, but now they have another Dr who really cares about her patients.. Wouldn’t ever want to see anyone else..
Completely inadequate care. Receptionists are rude, the practice manager couldn't care less about complaints and the doctors don't know what they're doing,IF you can get to see one. Blood samples get mishandled or lost, receptionists think there qualified to diagnose. The whole place is a shambles.
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