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DHC Services - Domestic Heat Cover

  1. Kettering
  2. Thrapston General Contractor

Reviews, get directions and contact details for DHC Services - Domestic Heat Cover

Address: 14 Nine Arches Way, Thrapston, Kettering NN14 4FD, UK
Phone: 01832 735535
State: Northamptonshire
City: Kettering
Zip Code: NN14 4FD

opening times

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
"Disappointed" - Took out a service plan over 15yrs ago with DHC for peace of mind paying a monthly direct debit but in reality apart from the occasional call out all that the guys did was service the boiler once a year and were in and out in around 15 minutes which I thought was quick? Throughout the years the plastic controls assembly cover for my Poterton Prima P50 Boiler was broken because of the dismantling process by the engineers and kept falling off when the washing machine underneath was on a spin cycle so I rang the office and asked if they could come out and have a look. The engineer came out and said it needed replacing so took it away and said they would let me know when the new part was in which was fine. Some 3 weeks later I rang the office to see what was happening. The gentleman who answered the phone said it was on order and would be in early next week which again I was fine with but at the end of that week when I still hadn't heard I did a little research on the net and found the part on 'Direct Heating Spares' in Lancashire for £38 with next day delivery. Having this information I rang DHC and again spoke to the same gentlemen who never introduced himself and enquired as to what was happening with the ordered part. He said it had not arrived and because it was a non essential part there wasn't any rush. I said from the conversation last week you said it would be here this week so could he give me an idea when it would arrive. He then said "It will be in when its in" which I felt was rude particularly towards a long standing customer but when I challenged him that I could order the part on line for next day delivery he was even more arrogant and continued to say it will be in when its in and refused to give me any time table so I then said I would have to consider staying with the company if that was his attitude to which the his reply was more or less do what you want! I told him I would be cancelling my direct debit and it was a shame I had already paid March 2018. My concern is that if he couldn't be bothered to spend less than £40 on a replacement part for a paying customer who had been with them a number of years where else is the company trying to save money?
7 years ago (17-04-2018)
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