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Reviews, get directions and contact details for The Lost Paradise Bournemouth

The Lost Paradise Bournemouth
Address: 30 Exeter Rd, Bournemouth BH2 5AQ, UK
Phone: 07787 587223
State: Bournemouth
City: Bournemouth
Zip Code: BH2 5AQ

opening times

Monday: 10:00 PM – 3:00 AM
Tuesday: 5:30 – 9:00 PM
Wednesday: 5:30 – 9:00 PM
Thursday: 5:30 PM – 3:00 AM
Friday: 5:30 PM – 3:00 AM
Saturday: 5:30 PM – 3:00 AM
Sunday: Closed

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Reviews
The worst experience i've ever had in a nightclub. If I could give 0 stars I would. Decided to go here for my birthday after securing a free table, entry and drinks with a student Alist card. We got there early upon the advice of one of their staff via facebook message. We were seated but had to show proof of email confirmation twice to bring the drinks over. All was fine until about 2 hours later when we walked back over to the table to find another group sat there. After enquiring as to what was going on I was approached by the manager who informed me that he had resold our table to another group because we weren't buying bottles for the table. There was absolutely nothing in the email or message I received from their staff that stated this as a prerequisite for keeping the table all night. When I complained that's not what we were promised, his reply was 'I'm the manager I can do whatever I like.' Now that's customer service for you!! I was treated in the most hostile manner and spoken to extremely rudely, it was almost as if he had come over geared up for a fight because he knew it was going to upset us. I cannot express how disgustingly I was spoken to for simply taking up an offer that was available. Upon moving from the table, we then discovered our coats that had been left there had also been removed. We asked a member of staff where they were, who directed us to the cloakroom where of course they were no where to be seen. We then found the same member of staff to tell him they weren't in the cloakroom to which he simply shrugged. Regardless of the fact that we had obtained the table for free it was an offer the club was happy to promote, I still brought 20+ people in early to the club who were buying multiple drinks. If you aren't able to follow through on it don't offer it in the first place. Simple. We received no communication that informed us if we didn't upgrade and left the table we would lose it, which if we had would have solved all the problems. Even despite this, the way the situation was handled was diabolical. If I had been approached and informed of the situation, there was another group wanting table service, paying full price, would we mind moving etc and offered us a drinks voucher or something I wouldn't have been nearly as cross. I didn't even get so much of an apology, not to mention the fact the whole bloody reason I had VIP was because it was my birthday, which was totally ruined by the way. I will never set foot in this place again and I will make sure everyone I know hears about it. The rudest staff I have ever come across if you want to have a half decent night you'd be better off in Wetherspoons.
7 years ago (20-04-2018)
Boring atmosphere, pathetic layout, terrible music, lazy bar staff, inconsiderate and hilariously stupid security, overall dreadful night. No wonder it is "lost", hope it goes bankrupt and never found again.
7 years ago (05-01-2018)
Nice decor for a small place, music not that great, toilet doors are see thru?!?!? Cloackroom must be connected to Narnia as somehow my almost full packet of cigarettes disappeared from my bag. Still better than cameo tho.
7 years ago (24-02-2018)
Extremely rude and inconsiderate staff. Fail to see reason and to communicate with costumers. Refusing entry to people more sober than those in their queue because they were seen with bottles of soft drink near the premises. After analysing their "rules and regulations" online, there is nothing which states any wrong doing. Happy I didn't spend a penny in there.
7 years ago (05-01-2018)
Usually quite busy and friendly staff. Definitely somewhere to go if you're into pop music, just not everyone's cup of tea.
7 years ago (09-04-2018)
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