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The Horseshoe Sywell

  1. Northampton
  2. Northampton Bar

Reviews, get directions and contact details for The Horseshoe Sywell

The Horseshoe Sywell
Address: 2 Overstone Rd, Sywell, Northampton NN6 0AW, UK
Phone: 01604 642286
State: North Northamptonshire
City: Northampton
Zip Code: NN6 0AW

opening times

Monday: 12:00 – 10:00 PM
Tuesday: 12:00 – 10:00 PM
Wednesday: 12:00 – 10:00 PM
Thursday: 12:00 – 10:00 PM
Friday: 12:00 – 11:00 PM
Saturday: 12:00 – 11:00 PM
Sunday: 12:00 – 8:00 PM

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Reviews
DISAPPOINTED!nnThere is a large car park.nThere's also a garden out the back, with seating around the front.nDogs allowed.ndisabled parking out the front too.nToilets available.nnSadly I feel the pub wins the award for the smallest roast dinner available!nThe plate was tiny and we even questioned if it was the child's portion!nThe potatoes were from frozen.nThe food took ages.nOur food was originally given to the wrong table.nBroken glass left on floor, despite the waitress seeing it.nnAttention to detail is required, then this would be a great country pub.
We went to eat at the Horseshoe on 19th July 2024, the food was cold, overcooked & overpriced. Paid roughly £45 for our food for 2 of us. I had a steak that I asked to be cooked medium rare & what I received you could see was overcooked before a plate even hit the table. It's amazing that 'trained' chefs cannot see this, yet a member of public can see it LONG before even cutting it open. I'd be embarrassed if that had left my kitchen.nnThe staff forgot about our starter & was brought out at the same time as the mains, which meant my partners main was ice cold by the time it came out. Massively undercooked chips, items advertised on the menu missing from the plate, no onion rings, burnt fried onions over the plate, took an hour to come out despite there being only one or two other small groups eating at the time with no explanation or apology for the huge delay. Says a lot about a place when only 1 or 2 other groups are eating at 8pm on a Friday evening. Complained to them on Facebook & was told that I should have complained at the time.nnDreadful.nnEDIT to your reply: Your response here is almost as terrible as the food we were served with on Friday. You shared 1 message with me, essentially putting blame on me that I didn't complain at the time. You didn't offer any solution as a reputable restaurant would & should. It's not my responsibility to make sure your 'chefs' can competently cook a steak and that you lied on your menu about what food actually comes with the meals. There's a reason you have a lot of negative reviews recently & the Horseshoe was dead on what should be one of the busiest times of the week. Take note, hire better cooks & better your restaurant. As I said to you on facebook, people often don't complain, they just don't come back... which evidently as you had less than 4 meals come out in the entire time I was there, 2 of them being ours, would suggest this is the case here.nnEDIT to your reply: How to fix it? Do not blame the paying customer. They are the ones who keep your business afloat. Almost every complaint here you've posted an arrogant/sarcastic response essentially disputing everything the customer has said/blamed them for not complaining at the time. Every complaint can't be wrong. Your staff can't always be right. Number one rule of hospitality? Customer is always right. You don't eat the food you've served to them, so if they tell you it's bad, you have to treat that as if its true & fix that issue.nnFurther Edit: I noticed you've deleted all your responses on here, I'm curious as to why you haven't reached back out on facebook?
Had a great lunch here today, the Horseshoe burger was awesome and filled me right up. The sandwiches and paninis that the others had looked tasty as well
A non biast review from The Google Review food review.nnWe came in unannounced and we looked through the menu, which reflected the lovely countryside in which the Horseshoe is situated.nThe menu reflected everything British, your usual Ploughman's lunch, steak pies and vast amount of choices with a lovely dessert menu, the restaurant was very clean and it also had a massive outside area which was equipped with lots of benches to eat outside.nI would like to see in the future an acoustic sort of event in the lovely gardens outside, or some sort of entertainment.nSo now for the review.nFood nService nCleanliness nPrice nStaff nToilets nnA complete 10/10 reviewnI hope to be back very soonnGood luck in your future.
Went there for a bite to eat in their wonderful beer garden as it was a sunny day. Not been for years as I am not local but remembered enjoying previous visits. Plenty of nice spots to eat inside too from in the bar or more formal dinning area.nFirst thing I noticed was how welcoming and accommodating the staff were and the lovely atmosphere. Seemed very popular place but still plenty of space. Very clean. You can help yourself to an abundance of condiments rather than restricting you with just what you’re given. Ordered the Horseshoe burger and food arrived promptly. Huge double burger, so tasty & pipping hot! The burger was generously filled with these delicious crispy onions which made the burger so moorish & yummy. Nice change to raw or cooked sloppy onions or onion rings. Nice chunky chips and side salad.nWish I lived nearer as would be a regular visiter for proper pub grub and atmosphere!
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