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The Harborne Hospital, part of HCA Healthcare UK

  1. Birmingham
  2. Bi̇rmi̇ngham Hospi̇tal

Reviews, get directions and contact details for The Harborne Hospital, part of HCA Healthcare UK

The Harborne Hospital, part of HCA Healthcare UK
Address: Mindelsohn Way, Birmingham B15 2FQ, UK
Phone: 0121 468 2748
State: West Midlands
City: Birmingham
Zip Code: B15 2FQ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I am extremely grateful to Mr. Navin Furtado for my cervical disc surgery in November 2025. From start to finish, my experience was exceptional. He is professional, highly skilled, ethical, calm, and patient, with a reassuring smile that instantly puts you at ease. Thanks to him, my pain, anxiety, and discomfort have been relieved.nnThe hospital staff were also wonderful. The reception team was friendly and helpful, and the nursing team went above and beyond during my three night stay. It’s clear that Mr. Furtado is highly respected by everyone at the hospital, and for good reason he is truly one of the best doctors I have ever met.nnThis was a unique and special experience with excellent follow-up, attentive care, and complete comfort. I highly recommend Mr. Navin Furtado to anyone with spinal or disc problems.nnThank you, Mr. Navin Furtado, and thank you, The Harborne Hospital.
---nn Five-Star Review for Mr. Karen JollynI couldn’t be more impressed with the outstanding service provided by Mr. Karen Jolly. From start to finish, his professionalism, expertise, and attention to detail were exceptional. His skill shines through in every aspect of his work, and he made the whole experience smooth, reassuring, and completely stress-free.nWhat truly sets Mr. Jolly apart is his incredible aftercare. He goes above and beyond to ensure everything is perfect, offering genuine support and guidance long after the initial service is complete. It’s rare to find someone so committed to customer satisfaction, and his dedication really shows.nI wholeheartedly recommend Mr. Karen Jolly—an absolute pleasure to work with and a true expert in his field. If you’re looking for top-quality service backed by amazing aftercare, look no further!
I recently stayed at Harborne Hospital for major surgery, and I genuinely couldn’t have asked for better care. From the moment I arrived, every single member of staff went above and beyond for me — from the concierge team to housekeeping, and the food and beverage staff. The service felt more like a luxury hotel stay than a hospital.nnA special thank you to Mr. Mohan Kumar and Mr. Haney Youssef, my consultants, for their exceptional professionalism, reassurance, and expertise. I also want to thank Helen from the Accounts Department, who personally came up to the ward to meet me — a gesture that meant so much during a stressful time.nnThe hospital kindly accommodated my request for my sister to stay with me overnight due to my anxiety, and that alone eased my mind more than I can express. Every nurse and staff member treated me with kindness, respect, and patience throughout my stay.nnHarborne Hospital truly sets the standard for private healthcare. Clean, calm, comfortable, and incredibly supportive. I am deeply grateful for the care I received.nnHighly recommended — a genuine 5-star experience.
I had a very poor experience at the Imaging Department at my appointment today.nnMy appointment was scheduled for 12:00 pm, and I arrived at 11:45 am, having already completed all required questionnaires online in advance. I would like to note at the outset that the staff at the main reception were professional, courteous, and efficient.nnUnfortunately, the experience at the Imaging Department reception was wholly different and fell significantly below the standard I would expect from a private hospital.nnOn arrival at Imaging, there were two young reception staff members present. One left the desk as I approached, and the other remained seated, tapping at her computer. Despite my standing directly in front of the desk, I was not acknowledged at all ; no greeting, no eye contact, nothing. I waited for approximately ten minutes before the second staff member returned, without any sense of urgency, apology, or courtesy.nnWhen I was eventually addressed, I was asked whether I was “being seen”, which was plainly obvious. My details were then taken in a very casual and disengaged manner.nnThe issue of payment was then raised. I explained that I had already paid my doctor and had been informed that payment would be arranged between the doctor and the hospital. I was abruptly told this was incorrect and that I would need to pay the hospital directly. I explained that this contradicted what I had been told. I was then handed a printed sheet of costs, only for it to be taken back moments later when I asked what I should do with it. This entire exchange was handled in a haphazard and disorganised way, giving the clear impression that the staff did not understand the process themselves.nnI was then left waiting again without any update and was eventually seen at approximately 12:10 pm.nnWhen the nurse came to collect me, she was excellent; calm, professional, reassuring, and exactly what one would hope for in a clinical setting. However, it immediately became apparent that the reception staff were unsure how to handle the payment arrangements, as the nurse had to stop and discuss the matter with them. The nurse then left to clarify matters and later returned to explain the correct procedure to the reception staff, which was concerning.nnAfter my mammogram, I returned to the reception desk, where my friend was waiting for me. The payment issue was again discussed between the two reception staff members in front of us. They then said they needed to contact my doctor and telephoned her. Following the call, I was told that I could leave, to be exact, ‘you can go,’ without any courtesy, apology, or professionalism. This staff member gestured towards the door using her head, without a smile or any basic politeness.nnBefore I had said anything, my friend commented on how rude, unprofessional, and disengaged the reception staff had been when he arrived, including discussing personal matters and appearing entirely indifferent to patients. I could see other patients in reception who looked equally unimpressed.nnPatients attending imaging appointments and hospital in general, are often anxious, unwell, or worried. The role of reception staff in this environment is not merely administrative; it is to provide reassurance, clarity, and a calm, professional presence. What I experienced instead was inexperienced, unprofessional conduct that made an already stressful situation worse.nnThis experience fell far below the standard I expect from a private hospital. By contrast, the clinical care I received from the nurse was exemplary, which only served to highlight the poor standard of front-of-house service.
A massive shout out to all the staff at Harborne hospital especially Denise and Dawn , for the care I received while having a back injection procedure!nThe hospital offers a first class service and care, from the moment you arrive to the moment you leave.n100% First class service, well recommend,nWell done to all involvednEven the small touches of Temple Spar soap in the toilets does not go unnoticed.nMr E Kelly-Roche
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The Harborne Hospital, part of HCA Healthcare UK map

Directions to The Harborne Hospital, part of HCA Healthcare UK with public transportation

Queen Elizabeth Hospital 200 meters
19
20
20A
41
46
46A
48
55
76
University Station 270 meters
48
X21
X22
Queen Elizabeth Hospital 310 meters
19
55
76
X22
Metchley Park Rd 320 meters
19
55
76
University (Birmingham) 340 meters
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