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The Edinburgh Woollen Mill

  1. Ely
  2. Ely Department Store

Reviews, get directions and contact details for The Edinburgh Woollen Mill

Address: 4 Minster Pl, Ely CB7 4EL, UK
Phone: 01353 665010
State: Cambridgeshire
City: Ely
Zip Code: CB7 4EL

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Outstanding collection, nice place to get some good woollen stuff.
Great products but terribly disappointed with customer service and lack of flexibility. I bought two identical woolen sweaters I was not sure of the size and their employee suggested to get two with the clear deal that one of them could have been exchanged for a different product for a gift in December. I got back in Cambridge in January and we were in lock down. I relocated abroad 15th Jan and was now simply asking for an exchange as we agreed the current situation made everything more complicate for all especially if you move abroad. I phoned the manager and the answer was that they extended the exchangeable period till May which is just one month since the April reopening. I am astonishingly disappointed by the total lack of empathy and will never buy a product there again.
On Tuesday 31st July my wife fell down the stairs in the Cambridge Store. The staff were brilliant in their handling of what was a distressing time for them,they did all the correct procedures,, calling the paramedics and keeping her comfortable until I could take her back home to Bury St Edmunds . Your staff Ben and Jacquie were so kind and helpful and are worthy of reward. Best staff members this month or whatever. Thank you so much
A lovely store with a great range of products and wonderful staff - Sally in particular went out of her way to help me when I went in there today give her a pay rise! - but really I can't think of anywhere with such friendly and helpful staff. Wish I could give six stars!
Outstanding service, wonderful selection of clothes, well made and not too expensive. We have bought our clothes and gifts here for seeral years ans never been disappointed.
Despite phoning customer services in advance to confirm how to exchange an item with the confirmation email, they weren't able to do it in the store after all... John Lewis just did it, no questions asked.
A wide selection of good quality woollen garments. Very helpful staff.
Extremely good value bargains to be had at very cheap prices. Quality is very high also.
Excellent sweaters and all things wool. Check out the upstairs sales room for great deals.
Had very helpful staff for a funeral outfit would recommend this store
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