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The Dil

  1. London
  2. London Takeaway & Fast Food

Reviews, get directions and contact details for The Dil

Address: 39 Church Road , London NW4 4EB, XGL, GB
Phone: 020 8202 3656
State: XGL
City: London
Zip Code: NW4 4EB

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Reviews
We loved the Dilly. The staff were so kind and helpful. The hotel was beautiful, stylish and in such a fun location. Our room was super cute and the beds were comfortable. The hotel bar is also really nice with great ambiance. We will be coming back!Rooms: 5/5
Agree with others that say this place is living off its location. And that’s it. Just like the last time I was here only one elevator works. My family regularly took the stairs up and down 5 flights. The floors creak, there’s no way to adjust the room temperature, and there’s limited drawer space so if there are two guests one can’t unpack and is living out their suitcase. And the plumbing fixtures need to be replaced…badly. The sink faucet handle leaks so your face towels on the countertop are soaked. The tub/shower faucet doesn’t work properly so not enough water pressure out of the handheld shower handle and only hot scaling water comes out the fixed shower spout rendering it unusable. The mattresses are old, you’ll know as soon as sit on it, let alone lie down. And there’s only 1 outlet plug available. In this day and age how can a hotel room only have 1 accessible outlet? Don’t think I’ll ever stay here again unless they renovate.
Just blown away by the DILLY!! I have stayed in so many London hotels for both work and friends and family time, but the Dilly is the nicest and most friendly London hotel. If you're coming/looking for the proper London tourist experience with all of the major London sights within minutes walk then this is the hotel for you. The rooms are unique and a good size with very comfortable beds plus great bathrooms. Hotel staff are super friendly and helpful. You will honestly be blown away but the Dilly
*PLEASE READ BEFORE BOOKING* The whole hotel was a disaster from top to bottom. 1 A whole family with children walked into our room while my wife and I were naked because the front desk gave them the wrong key. 2 Carpet was torn up, tears in bed linen, rooms were terribly hot, we opened windows and got noise and bugs instead. Fridge did not work. They kept saying they would send someone to fix it and just never did. 3 Every elevator except one was broken the entire time. The whole hotel was using one elevator. If you left something in your room, you had to wait 15 minutes to go back up and get back down. 4 Inconsiderate and inconsistent staff. Called for room service and small amenities. They would tell us they would come right up and never did. Ever. 5 We made small talk with bartender in the restaurant adjacent to the checkin desk. Bartender ended up going off on an anti-Semitic rant. We approached the front desk about everything, and got a very weak “sorry” and that was it. No accommodation, no effort whatsoever to rectify anything. I emailed management and got no reply. Zero effort on staff or management to bother addressing a single thing. It was actually impressive how poor the customer service is at this hotel. This place is atrocious. My wife and I spend our lives traveling the world, and I can say with no exaggeration this is *BY FAR the worst 5-star hotel we’ve ever been to in literally the whole world.* Absolutely terrible. They are not even trying. Do NOT stay here. For less money and a better experience, check out Thistle Picadilly just a few feet away.
All this hotel has going for it is location. Carpets around the hotel especially down to the lobby toilets and the piano bar looked liked they had been hoovered in months. The lobby toilets are very tired and need cleaning as much as the corridors. The room itself was spacious yet it rained through the night and came straight through the ceiling , dripping on the floor lamp and curtains. The bathroom, you could hardly swing a cat in as it was long but narrow so could just about sit on the toilet. This really is not a 5star hotel
Very disappointed by our evening drinks on the terrace. Slow and inattentive service, drinks took ages, getting our food mixed up with the table beside us were only 4 occupied in the whole place, still have kids fish and chips on the receipt… overall a very poor experience and won’t be back. The hotel overall is also terrible for picking up the phone, how is it 5*? Should have seen the red flags in the other comments. The piano bar downstairs was much better, with friendly staff who knew what they were doing.
Exceptional experience, totally amazing. The staff were polite and efficient. The food was excellent and well priced. The meal came to £20.25p I only had £20 cash, I gave some story about not having my bank cards on me and my phone battery dying, the manager- maître d' graced me and done me a solid. I was given a magnificent table with an exceptional view. I Owe the Dilly £0.25p and the staff a hefty tip on my next visit. Excellent fully working disabled access too.
This is definitely not a 5* hotel more like a 3*. We had booked 1 night for a family member celebration . The room was dated, carpets dirty and and old fashioned shower over a ceramic bath with a shower curtain. The aircon didn’t work properly and the windows wouldn’t open. The hallway to our room was dark and smelt musty. The swimming pool was out of action for 2’days for maintenance which we were not told about until we checked in. The front desk staff were unwelcoming - no service with a smile! Would not go back or recommend .
We stayed at this hotel for my daughter’s 21st birthday and it was very disappointing. The rooms are all in need of a refurbishment, apart from those it seems on the first floor. The pool was closed due to maintenance but no one told us this before we arrived. Check out was 12 noon but they deactivated our room cards 10 mi utes beforehand. The only saving Grace we’re the beds as they were very comfortable. However I would not say this was a 5 star hotel
For a 5 star hotel the service for the afternoon tea was mediocre. We had 2 different servers including a manager come to take our order. I find it difficult to believe that an order of 3 glasses of chardonnay, 1 water & 3 afternoon teas was a difficult order that needed to be repeated 4x. The food itself was good but the horrible service means I will not be back.
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The Dil map

Directions to The Dil with public transportation

Church End 50 meters
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The Quadrant Hendon 220 meters
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326
643
653
683
Middlesex University 230 meters
143
183
326
643
653
683
Florence Street 240 meters
240
Hendon Town Hall 370 meters
143
183
326
643
653
683

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