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The Car Wash Co

  1. Brighton
  2. Telscombe Car Wash

Reviews, get directions and contact details for The Car Wash Co

Address: Churchill Square Shopping Centre, Russell Pl, Brighton BN1 2RG, UK
Phone: 0844 335 2001
State: The City of Brighton and Hove
City: Brighton
Zip Code: BN1 2RG

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
UPDATE 2 - they say they have sent multiple emails about this and I need to check my spam folder. This is a complete lie. I did eventually getan email from "Toby" asking for more details which I provided. Since then I have had no further response. They clearly do not care about putting right the terrible service they provided. My photos speak for themselves and I am glad they are influencing people not to use these charlatans. -----UPDATE: Despite their response below that I would be contacted directly by the business owner to put things right, this has not happened over the past 12 days. I suspect the replies to critical reviews are a cynical ploy to make people believe they do actually care about service when they clearly don't. ------ Absolutely woeful. My partner asked for an interior and exterior clean while shopping. The car had some stuff inside in the cubbies and she asked if she should move it and they said no problem they would take it out, clean around it and replace it. Partner paid £55 to include the interior only to discover later that all they had done is hoover the carpets and clean the front windscreen. They had not wiped over any of the plastic, the seats, the doors, hoovered out the cubbies or cleaned the boot AT ALL. My partner paid without checking any of this which is unfortunate we have argued about this!!! so I am left to warn others of the mistake you'll be making if you trust these con-men to clean your car. Absolutely disgusted with the service provided for the price. There are alternative places which will do a decent job for less money. Complete rip-off. Avoid.
Paid extra for the silver service, and this was absolutely the worst car wash id ever seen. I was told if I didn’t pay extra, the car would be just sprayed with water, so I had to pay extra for the silver service which I did. The silver option was horrific - most of the car is still utterly filthy, with the dirt just rubbed around scratching the paintwork. The roof hasn’t been touched, and the black wheels are worse than when it went in. Avoid this place at all costs!!!
Took my car in to be cleaned with a voucher this morning. The woman became very aggressive and started taking photos of my car, which may have included my young son and number plate. I didn’t have it cleaned and reported the incident to the police.
Absolutely appalling! Paid £34.95 and all around the bottom of the car is still dirty. Couldn’t see it whilst in the car park due to bad lighting, only noticed when I got back home in daylight. Avoid!!!!!Services: Polishing
I have never in my life been to a car wash where water wasn't actually used. Firstly I was told the basic package of £10 was no longer available and had to go for the next one up which was £20. I had no problem with it, so I went for it as I thought I was getting more, oh boy, was I wrong. Unfortunately as it's quite dark inside the carpark it's quite hard to inspect the work done, and it wasn't until I parked at the marina that I realised the abysmal service I had just received. I can absolutely, with 100% certainty, confirm the car was just wiped down and waxed, with a large amount of the wax product still left on the car which I had to wipe off myself with my meguair products conveniently stored in my boot. The car skirts were still full of dust and mud, you can see the attempt to wipe it off hasn't gone down well, inside the doors was as I left no it, the car wheels and rims were still very dirty and leaves were still hanging around the bonnet and windshields, all 9f my windows were not properly polished, I pretty much spent 30 minutes at asda marina carpark in the sun fixing it myself. These are standard service in any £9 car wash. I have never felt so stupid spending £20 in my life. Do yourself a favour and avoid this place like a plague. If you think it's convenient to get your car washed while you're shopping, it absolutely isn't with this company and you will lament your decision as I have mine. You have been warned. I have gone through their responses and they default to the usual "we have washed over 100000 cars and out customers have all been happy". By what metrics? Most people would have left without a proper inspection as it's quite dark in there, that's the trap. You cannot try and get out of your shambolic service by mentioning past glory even if that were true, what matters is right now. At least let your prices reflect your services. Please do the general public a favour and either fix your ways or close down, you will be doing the public a huge favour. No thanks. A hugely angry and disappointed customer.
Car was clean, but jus before my clean I found a bag of Cadbury chocolate mini eggs in the car, it was for my kids later, so I placed it in the glove compartment before the wash. Staff ATE all mini-eggs and left the wrappings in the glove compartment Lucky I didn’t had any valuables in the car!Service: Auto interior vacuuming
Absolutely disgusting! Similar to the review before this, they wouldn’t do the bronze service and said it was wash & wax only because they didn’t have time… I said well surely just a wash would then be quicker?!?!?! The women got a bit angry and said you can park but we won’t clean. Anyway I returned to my car hours later and they had thrown some kind of glue or grease over my boot. I questioned the lady and she tried to just ignore me, so I got my phone and began taking photos to which she became extremely aggressive. My two young children were very scared but she carried on shouting at me in her half broken English that I cannot take photos. Reported to police and awaiting to hear. AVOID AT ALL COSTS!!!
Wish I’d seen these reviews before I took my car in. Car wasn’t ready on time even though I arrived back 15 mins later than anticipated, and once home it was obvious I’d made a mistake. Wax left on the car, mud inside, sand still on the back seat, dirt still around the gear stick clearly not been wiped inside. Unfortunately the low light in the car park means you don’t realise until it’s too late that they’ve done a really poor job. Really disappointed. If I lived closer I’d take it back and ask for my money back. Don’t waste your time and money here
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The Car Wash Co map

Directions to The Car Wash Co with public transportation

Churchill Square 120 meters
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Churchill Square 150 meters
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Churchill Square 150 meters
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Imperial Arcade 190 meters
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Clock Tower 210 meters
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Brighton City Sightseeing Tour
N7

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