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The Bannatyne Spa

  1. Norwich
  2. Norfolk Spa

Reviews, get directions and contact details for The Bannatyne Spa

The Bannatyne Spa
Address: Northside Road, Thorpe St Andrew, Norwich NR7 0HT, UK
Phone: 01603 439965
State: Norfolk
City: Norwich
Zip Code: NR7 0HT

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
Massage was ok. Not the best I've had but not the worst either. Cold in the massage room but not too uncomfortable. The lady that massaged my partner, managed to get oil all in her hair as well as face cream. The rest of the facilities looked pretty good with gyms and courts. Did make use of the swimming poolwarm, sauna, steam room and jacuzzi. Just make sure you take your own gown and flip flops.
Booked a manicure which was the middle one out of the 3 on offer . I am not a person who would normally leave a review but the treatment I received was so poor and certainly not worth £25.00 . I only paid £12.50 as I had recently joined the gym So let me start with everything that was not a manicure I have ever had . 1. I was not asked how I would like my nails shaped . 2. No bowl of water to soak my cuticles. 3. No engagement with the girl at all . 4. When treating my cuticles the girl put the instrument into the cleaning solution to push my cuticles down . I was flabbergasted 5. The massage of my hands lasted all of a couple of minutes with the tiniest amount of cream . 6 . Worst manicure I have ever had and will never been back
The treatments in the spa were lovely, staff were great. The gym was good lots of equipment. The building tired needs a refurbishment. You pay to hire very old, discoloured bathrobes, wish I had brought my own.
Lovely spa and facilities, steam room/sauna and pool lovely. Staff on reception were exceptional a young man didn't get his name. We thoroughly enjoyed our day!
Cannot give 0. Called near the end of our 45min drive to the spa to cancel our treatment and spa day package last minute due to staff shortage. The spa opened at 9 and we didn't get a call until 12.30. No apologies given. Ruined a birthday present and a full day as we were going to a meal out and cinema after.
Spent the day here on a spa package. The massage was wonderful, excellent therapist that knew exactly what she was doing and trained to a high standard. The relaxation room with heated lounger was lovely and set the tone for the spa facilities. Sauna, Jacuzzi and steam room very relaxing and finished to a high standard. Food in the cafe was reasonably priced and nice. Overall I would definitely recommend a visit.
I wouldn’t even give it one star. So I’ve just recently moved up here, and my mum come down to visit. we arranged to get here 10 minutes early as I don’t know the area that well and the postcode that was on the website ended up taking us to a driving instructor’s place, we then managed to find it but ended up being a little late for our treatments, the front desk staff rushed us through this caused problems later we explained what happens and they said that the website was nothing to do with them and would have to have one treatment taken away, or come for another day, what was impossible because my mum lives all the way In Portsmouth. Anyway we booked to have the double treatment room to have treatments together but was told that it wasn’t open, we then went into separate treatment rooms and I was undressed to get on the bed before she even left the room, she ended up leaving the room then was gone for another 5 minutes… don’t know why? The therapists didn’t tell us their names and my therapist partially did the consultation whilst I was on the bed ready for the time I had left of treatment time, I just wanted a silent treatment the massage was poor itself and very rushed, and I would definitely know because I’m a beauty and massage therapist myself so I know when something isn’t right, and I’m not even talking about the movements she was literally going over my scapula shoulder bone and not around it and it was very painful, she asked me how I wanted my pressure I told her deep tissue, she said that’s an extra £10! I felt rushed throughout the whole process and I’m very disappointed, I also know as working in spas myself that there is gaps between every treatment that is booked in so they definitely had time to do it, we got put in the “relaxation room” after, and I sat there for about 10 mins and decided to go outside for some fresh air to see that the beauty therapists that had done our treatments wore standing behind the desk gossiping, so they definitely had time to do the rest of our treatments!! I’m very disappointed and it’s definitely not worth the money.
Lovely staff. Lovely place. Felt relaxed after we left. Only downfall is the relaxation beds weren't all working properly, it was rather dirty behind them as well. The café is good for drinks but the food really isn't amazing. But there are plenty of things to do. Thank you to the staff for being lovely :
Friendly staff, plenty of equipment, good atmosphere, decent cafe cant fault it though it would be nice if the cafe was open at 6am as well for breakfast! :
Lovely experience. 3rd time I've been here and had treatments and used the spa. The pool area is clean and easy to find, plenty of lockers and changing space. Lovely little cafe downstairs, and the staff are friendly. The Swedish massage and facials are lovely every time. Highly recommend.
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The Bannatyne Spa map

Directions to The Bannatyne Spa with public transportation

Old Chapel Way 220 meters
15
15A
Business Park 230 meters
14B
15
15A
15B
7
Meridian Way 350 meters
14B
15
15A
15B
7

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