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This place is F'in mint coz my girlfriend works there innit bruv
8 years ago (07-02-2018)
Never had any reason to visit Thames water on google so never thought to leave a reveiw, but after this weekend I have to say I am impressed. There was a burst water pipe in the area on Friday evening, Saturday morning until 7pm at night there were lorries outside filling the pipes with water , Sunday morning again filling with water until the burst pipe was fixed, text messages to update, nice quick friendly customer service on the phone, lorry drivers were lovely and friendly and to top if off, a personal visit from Thames water representive to apologise for the inconvenience and that all should now be fixed......on a Sunday , nice touch, thanks :)
8 years ago (24-09-2017)
Put in a smart metre, it leaked. Company didn't know smart meter was fitted, kept billing us on flat rate.
8 years ago (15-09-2017)
This company is a joke. Burst water main in Queens Drive (AGAIN!!) means no water....AGAIN!!!...This company makes an obscene amount of profit....about time they invested more of it into pvc sleeving their antiquated network in this town....oh no.....they won't do that because we don't live in London where they'll spend billions £s....and stuff the rest of us....THAMES WATER you are a disgrace!!!!
8 years ago (17-09-2017)
the frustration is like drowning in the Thames. several pages on their website dont work; you click and the next page to open is Page Cant Be Found - Error. and calling the phone lines can be hell; navigating through various press 1 press 2 options till you are told to hold. I held for 10 minutes and had to hang up. and all this when I owed them and wanted to find ways to pay. I suppose at some point, after persistent calling, I will get through to a human, hence the 2 stars instead of 1
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