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Taxi Centre Paddington Ltd

  1. London
  2. Harrow Car Wash

Reviews, get directions and contact details for Taxi Centre Paddington Ltd

Address: 179 Harrow Rd, London W2 6NB, UK
Phone: 020 7243 6443
State: Greater London
City: London
Zip Code: W2 6NB

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Reviews
Addison Lee used to be the best in the business. They used to have great availability and were always punctual. Booked a car 5 days in advance and it was late with only a text to say it was taking longer due to high demand. Waited 10 minutes in the cold before cancelling and trying alternative methods. All confidence lost in what was once a superb cab firm.
The app did not allow me to book my specified pickup time as it was “full”, so I had to book an hour later from my landing time. That’s fine but once I arrived at the meeting point, there was no driver waiting for me and no notification of lateness. I’d left my number in the booking form but be aware they will *not* call or text you to inform you about the driver progress maybe because I used a foreign number. I was quite surprised as usually there should be an email or text with the driver’s details a day before so we could contact each other but alas, my email inbox and text message inbox were both emptier than the Sahara desert. Found another Addison Lee driver and asked for his help to call their head office to check what was going on. The driver was running 15-20 mins late but no one cared to inform me! Waited and waited and eventually found the driver who had come late and was waiting but again, didn’t bother contacting to inform me of his arrival! Am absolutely appalled by this so-called service, especially since Addison Lee charges quite premium prices for their airport transfers. I paid £103 for the airport transfer from Heathrow to central London and later on received an additional charge for the airport car park, which surprised me as there was no mention of this on the booking website. I thought I had gotten a credit card fraud when the additional charge came in later, and the total journey price going up to £110. 0/10 - won’t be taking Addison Lee again as there are many other options for airport transfers that are more affordable and could possibly provide better service as seen from the numerous other airport transfer services with waiting drivers at the arrivals area when I got out. What a stressful and unpleasant experience, a bad start to a trip.
I booked early today for a ride at 7pm you didn’t turn up nor did you give us another time we missed our party we were ready to attend as we couldn’t get another cab .it was the first time my partner and I had the chance to go out in months since I’ve been ill …. I’d give them NO stars at all. What is the point of having a pre booking service if they have no intention turning up if they have no drivers near your post code
My first experience of this service. I was very impressed. Both drivers Dougie Beveridge and Bob sorry I do not have a surname for this gentlemen were very professional indeed. They carried out their chauffeur service impeccably. They made me feel very comfortable and save. They also had good conversation. Thank you.
Absolutely down the pan. Used to be a reliable service. The past 3 times I have used it for work, not only have the taxis not arrived, but there has been no notification of cancellation. This morning was the last straw. I had an important job and needed a taxi for 5.15 from my home in north London. I called at 5.05 since I know how unreliable they are. They asked me to hold. 2 minutes later they told me sorry but there would be no cars in the area for at least 30 minutes. I don't normally complain as I know the trouble starts at the root, not with the person on the phone. However they just said the service is automated and all drivers are self employed- basically just using a spiel devised by Addison Lee to absolve them of responsibility. I had to then source a local taxi which at last minute which came to £50. I will be claiming compensation and will never use this company again. Too many no shows. Have become a joke.
Got told on the phone to upgrade to a priority service at £70 more for a courier trip to get my package there direct i.e. no stops point-point. A 45 minute journey time took over 2.5 hours for the driver and all they would offer for the late delivery was £5 credit note. Unacceptable. Will never use again. Per the below, contacted customer services only to be fobbed off further after being first told they didn't even have evidence of me ever calling them. Will never recommend or use again.
Our company has been using AddisonLee for years now and the service has just gone down hill. They are never on time for pre-booked cars, forget about trying to book on strike days, and some of the drivers just aren't pleasant. When the drivers are late, they are miles away when they 'get the job'. We've started using a more expensive and reliable car service because we run a business and can't be worried about being late for important client meetings. The only reason I didn't give them 1 star is because the courier service is more reliable than getting people around.
I opened an account this week and booked my first journey to collect me from a concert at the O2 on Easter Sunday. No taxi arrived and I rang and was informed the booking was unable to be fulfilled. Terrible service. Will cancel my account and move it elsewhere. Addison Lee is meant to be reliable.Service: Limousines
1. Unreliable in terms of actually getting a car at the time you pre-book for. And that’s when you even can pre-book, because it is now extremely common that they won’t even take pre-bookings 2. Driver quality is getting lower and lower 3. After dropping off our cat at a cattery, the driver starts to ask about how much cats are worth and if people recognize them, and how long we will be away for. It is super uncomfortable to be driven by someone who is asking the same questions someone would ask if they want to try to sell your cat 4. Our driver, after a little bit of coughing, called up his GP and started describing all sorts of flu / COVID-like symptoms, including some extra gross detail. That’s not a good customer experience. Did I catch Covid or tubercular by riding with Addison Lee?Service: Limousines
Nightmare. Arranged taxi with 24 hour notice for visiting family with two young children. We’re supposed to wait at St Pancras arrivals with a sign. 1 didn’t show up until 3. 2 Didn’t come inside terminal as paid for. 3 didn’t answer phone I’m spite of 10 calls and a message stating arrival and to call. Contact centre were completely hopeles and said I had not been charged. Check my account and guess what… I have been charged. Hard to understand how a taxi company can get the ordering of a … TAXI so wrong. In the end my friends had to wait for a train during the train strikes and in -2 degree weather. Kids are now sick. Can’t speak lowly enough if Addison Lee.
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