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Tavern Street Dental Practice

  1. Stowmarket
  2. Stowmarket Dentist

Reviews, get directions and contact details for Tavern Street Dental Practice

Address: 5 Tavern St, Stowmarket IP14 1PJ, UK
Phone: 01449 612181
State: Suffolk
City: Stowmarket
Zip Code: IP14 1PJ

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related searches: NHS dentists in Stowmarket, Private dentist Stowmarket, Bury Street dentist Stowmarket, Tavern Street Dental Practice prices, Tavern Street Dental Practice reviews, Emergency dentist Stowmarket, Needham Market Dental Practice, Church View Dental Practice Stowmarket
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Reviews
My mum who is in a wheelchair was looked after excellently by all the staff. The receptionist was so helpful and could not of been anymore professional. The dentist and nurse put my mum's mind at ease and she was really happy with the service she received. I must seriously look into registering myself, if only I had some teeth left.
I feel absolutely distraught by the way I have been treated today by your staff.nI was never once rude, I had not raised my voice and I definitely was not disrespectful to your member of staff. I recorded the phone callnSo, I have proof of this. All I was trying to do was make sense of why I was refused treatment and that was what I was asking .It was very frustrating as every time I tried to speak, I was interrupted and when I did, I was told by your member of staff the phone call would be terminated. I came to you a month ago for my first initial check with you guys , I was told that my upper 3rd tooth has no root with a grade two mobility. You also advised me that this tooth could last a day or another five years.nWhich at my age alarmed me , Then I asked what you would recommend and I was told that either braces or an implant would be an option.nI was told this was something you couldn’t offer and I asked for recommendations but there was none offered. I feel from my own personal opinion I should have been offered a referral or more guidance from the very beginning but this didn’t happen. At this point after feeling quite distressed about this so I done my own research and found my own private dentist who could offer me braces and the process has begun. The private dentist sent the referral to yourselves to remove three teeth the baby tooth plus two others due to my grade 2 bite .nYour practice manager told me that you could not due the treatment as you personally did not refer me to an orthodontist which was not offered so I presumed I needed to sort his out myself. You were quite happy I book me in to see the hygienist and to see me in another six months. I could understand if this was for cosmetic purposes but this is not the case, I have had to worry about this for some time now. I have not been rude or aggressive I feel I have been treated very badly. After being hung up on like this it is very bad practice and then to have my number blocked when I tried to call back to see what the problem was.nThen as I couldn’t get through to you I decided to come to the practice as I had been advised medically that I need this treatment a.s.a.p. as I can not eat on this side of my mouth.nAfter turning up I was told to leave again and told I should send an email I wasn’t rude but again I was treated badly.nThe owner came out I asked politely if I could talk privately but in front of a room full of patients i was refused bluntly and i had been told I had been struck off and I need to leave immediately.nI have never felt so much disrespect by anybody let alone the N.H.Snand the treatment today was appalling .nI thought that this establishment stood for care and compassion but this wasn’t the case today .
I was seen as an emergency due to bad mouth and gum pain as 111 and my doctors and local dentist wouldn’t help. It was £50 upfront which seemed reasonable for an emergency. I had a few XRays and was seen by the dentist / practice owner! I have a SEVERE fear of dentists due to a bad experience when I was a teen and the dentist seemed nice as did the nurse. However when advised I needed a tooth extraction I asked if there was a way this could be done under sedation and was told no and should I find someone that did do it would be “thousands and thousands” but if I wanted it pulled under local anaesthetic they could do it for £300. This made me panic more and I asked to go away and think about it as I couldn’t go through a local. Since leaving I have contacted a private clinic for extraction and found out it really won’t be “thousands and thousands” for sedation! I have since emailed and asked tavern street for my Xrays so the private clinic can view them and have been told I need to post a request in writing then wait 28 days for them to be released! I work in a GP surgery for the NHS so believe me when I say this sounds ridiculously excessive! They clearly don’t want to help they just want your money which was a shame!
I was going to go through the complaints process, however when I left today there was no one on reception to ask. I attended my appointment in the new building across the road from the old site. I had received an email instructing me to do so as the new premises were ready. This place is not ready to receive patients. It is DIRTY quite literally the floors were filthy and the walls and skirting were scuffed and haven’t even been painted, there are electrical cables hanging out of the walls. It did not feel like the sterile environment you would expect from a dental surgery. I pointed out the debris on the stairs and the dental assistant just laughed.nnI was also shocked to be asked to pay before my appointment and make another straight away but ok, I paid by card but was angry to be told the price was £16 more than what I had previously been quoted, I asked if the prices had gone up again and the receptionist said yes they go up every April. Would have been nice to know ahead of time for budgeting purposes!nnThe hygienist just mumbled through the usual questions in a dark room with no windows and after being forced to make a 30 minute appointment they no longer do 20 minute appointments I saw nothing for the extra time or money - if anything she did a less thorough clean and moved a lot slower! They didn’t even place the little cover over me to protect my clothes. I can no longer afford this service which is a shame as I have been able to attend for several years.nnThere was a mix up as the dentist called someone else in when he meant to call me but when that was sorted I went in and this Dentist was the only person with any customer service skills. He listened and did a good job. I doubt I will ever see him again as it seems to be a different person every time I go.nnThis is not the first time I have been disappointed by the service, in the past I have been spoken to rudely, been ignored when I had concerns about a filling and every time I leave, I feel I have been ripped off! I am looking for a new place now. I’ve had enough. I have been going to tavern street since I was little, never missed an appointment but since Mrs Taylor left everything has been terrible.
I was left on the NHS waiting list for over 7 months, even though I was informed at the time of applying that the expected wait was less than 6 months. When I called to check the status of my application, I was told they had no idea! I couldn’t believe this, it seems very unprofessional to not keep track of those on the waiting list. I was told that I would get a call at some point and if I missed it for whatever reason, my application would be put to the bottom of the list. Absolutely atrocious approach to customer service, especially when I noted on my application that I require relatively immediate treatment for an ongoing issue. I wouldn’t bother wasting your time waiting for this practice to neglect your application. A year long wait for missing a phone call! No email follow up, no second call, just thrown to the bottom of the pile. Ridiculous. They did however ‘graciously’ offer me private treatment that I could book immediately. Suffice to say that if I require private treatment, I will not get it here.
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