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Steps to Wellbeing Bournemouth & Christchurch

  1. Bournemouth
  2. Bournemouth Health

Reviews, get directions and contact details for Steps to Wellbeing Bournemouth & Christchurch

Steps to Wellbeing Bournemouth & Christchurch
Address: 18 Tower Rd, Bournemouth BH1 4LB, UK
Phone: 01202 399506
State: Bournemouth
City: Bournemouth
Zip Code: BH1 4LB

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Steps to Wellbeing bereavement, 5 steps to wellbeing, Mind, Mental health feelings, Dorset Mind, Free mental health counselling, Access to mental health, Access mental health team
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Reviews
I understand that treatment is not an off the shelf product that cures all. When someone close to me received counselling it actually had an adverse effect on their personality and morals. That person consequently became self-obsessed and vain. It went on to make that person very dishonest in the pursuit of their own happiness and evidently justification was found in the advice given of the steps to take in moving forward. Good therapy for the individual but short sighted, since the issue was corrected but created a bigger problem in that person's life and no advice was given as to potential changes to the way they think. Shortly after my 'friend's' (evidently successful) treatment, it was suggested that I contact them about my own anxiety and depression issues. I sought help from this organisation and the 'help' was distant, cold, extremely delayed and frankly quite damaging to me. They were more concerned as to whether I would be a 'risk' to my children when the advice they gave my 'friend' factored in little consequence to that person's relationship and family. In the end I found counselling privately and would strongly recommend others doing the same. Overall, I feel this service should be avoided and I am deeply concerned for others that pin their hopes waiting for an appointment to see these people. Moving forward, I think a lot more consideration should be given in how their treatment goes on to effect their patients in other aspects of their life. They may well have the ability to resolve issues for a lot of people. I do wonder though what percentage of their patients move forward in a state of euphoric blindness to the hurt and damage they cause those around them with their new way of thinking. It may be some time before the treatment is determined as the changing point for other problems / issues created in its wake. The brain is VERY complicated and ONLY trained professionals should delve into ones mind.Namely an individual who has experienced first hand what adverse / knock-on effects that their influence can have on an individual.
8 years ago (02-12-2017)
I'd accessed this service 3 years ago it was slightly different and a really great service. This time my initial over the phone assessment wasn't brilliant to start as the chosen method was a bit confusing and resulted in a wrong diagnosis. However it still led me to one to one therapy which i was then correctly assessed and diagnosed. My therapist is very calming, resourceful and we are making good progress. This service is a self help process it's challenging and you really need to work hard mentally to get benefits to change your mental state. I'm looking forwards to finishing and coping again with day to day life. This is a good service.
8 years ago (30-04-2017)
You can NEVER get through on the phone lines no matter how much you try. I had one therapist for CBT spend a whole session talking about themselves and nearly crying. A lady on the phone told me "you will never get better with that attitude just try harder" and then got told "we aren't trained to deal with people like you" and that was that! I believe this place IS harmful. It HURTS people. I was crying on the phone with the attitude these people gave. You can never get through on their numbers (and the email they give, doesn't even work so you can't contact them through that) and if you magically do, they are horrible about it. And if you look through the reviews, many have dealt with this for a while now. Terrible and harmful. and complaining, has seemed to of done nothing.
8 years ago (11-07-2017)
This service is a farce ! I am sorry to have to post a highly critical review however it is a moral imperative to do so. "Steps to Wellbeing" only caters to those with depression and anxiety,...any other difficulties and you are on your own. They used a trainee to assess my state and my needs ! Which he got quite wrong !.... It took almost two months to get a phone assessment only for for them to admit that they did not have the expertise to offer me the appropriate counselling/support suitable for my case......Had I been seriously in trouble, and/or vulnerable, my life would have been in dire jeopardy. They appeared to expect some sort of positive appraisal....having done absolutely nothing for me....other than suggest I use a £65 per session counselling service which upon questioning I found did not have the required expertise. They also failed to reply to my feedback form, or my e-mail request for acknowledgement of my feedback. I give the service a one star rating because that is the lowest possible, it should really be a Zero star! I experienced a ridiculous and protracted rigmarole which resulted in "No help at all". It was actually quite a difficult decision to seek help in the first place, now I wish I had not bothered. I am left feeling isolated with my difficulties and reliant upon my own resources. In my opinion this services requires an urgent in- depth review, and a complete overhaul of its working practices. Thank you for reading this.
8 years ago (06-04-2017)
Have tried to access this service but found it hard to get my point across and then had my cbt cancelled because I wasn't getting enough sleep.. ?. Their policies and procedures are nonsense and their councillors don't seem to be up to the job. Very disappointed and left me in a worse state than before I went.
8 years ago (30-09-2017)
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