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Smethurst Hall Cat Hotel

  1. Bury
  2. Rochdale Veterinary Care

Reviews, get directions and contact details for Smethurst Hall Cat Hotel

Smethurst Hall Cat Hotel
Address: 2 Riders Gate, Bury BL9 7RD, UK
Phone: 0161 797 2819
State: Greater Manchester
City: Bury
Zip Code: BL9 7RD

opening times

Monday: 9:00 – 10:30 AM, 4:00 – 6:00 PM
Tuesday: 9:00 – 10:30 AM, 4:00 – 6:00 PM
Wednesday: 9:00 – 10:30 AM, 4:00 – 6:00 PM
Thursday: 9:00 – 10:30 AM, 4:00 – 6:00 PM
Friday: 9:00 – 10:30 AM, 4:00 – 6:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: 10:00 AM – 1:00 PM

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Reviews
SHOCKING experience – avoid this place if you care about your pet’s wellbeing.nnI’m absolutely appalled by the treatment my cat received at this so-called “cat hotel.” They fed me blatant lies, telling me my cat was having a great time, but when I repeatedly asked for photo updates, they reluctantly sent ONE miserable photo. In it, my poor cat looked terrified — wide, dilated pupils, tense posture — clearly stressed and unhappy.nnTo make matters worse, when I arrived to collect him, the entire place stank. The smell was overwhelming and completely unacceptable for a facility that claims to provide “premium care.” No responsible pet owner would feel comfortable leaving their animal in that environment.nnIt’s honestly heartbreaking to think what my cat went through while I was away and luckily I picked him up earlier then expected.I trusted them with his safety and wellbeing, and they completely failed him. This place is unprofessional, dishonest, and clearly incapable of providing even the most basic standard of care.nThey said my cat kept enjoying the sun in the outside space which is quite “spacious” but by the looks of the only picture they sent me, it doesn’t look likennIf you love your pet, DO NOT leave them here.
My BSH Leia checked in tonight and settled in immediately. A lovely clean area and the assistant there Oliver was absolutely fantastic. Very friendly, knowledgeable and helpful. He made me feel safe in the knowledge that she would be very well looked after. Highly recommended
Lovely clean pens and the lady who worked there was very pleasant and it was clear she genuinely loved cats. My cat was very relaxed and well looked after. Highly recommend
Such a great place for my cat to stay while we're away... he has a good amount of space and can easily go into the outdoor part. Really reasonably priced for such peace of mind. The staff are so attentive, the food is good quality and the location is really handy - easy to get to from the M60.
Can only rate this cattery 5* over the last 12months due to my mum requiring two serious operations we have used the cattery twice for a good length of time on each occasion. The Cats Amber and Cody are extremely nervous cats and unfortunately are very sensitive however during both stays when I have dropped the cats off / visited & collected they are completely calm and in great condition. As a family it’s so hard to leave your most loved pets her but I can openly share they couldn’t be in a better environment! A massive thank you for always going above and beyond to support us through very difficult circumstances. Your truly amazing
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