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Sheppards Pharmacy - Aberdare CF44 7AU

  1. Aberdare
  2. Rhondda Cynon Taff Pharmacy

Reviews, get directions and contact details for Sheppards Pharmacy - Aberdare CF44 7AU

Address: 25 Whitcombe St, Aberdare CF44 7AU, UK
Phone: 01685 872078
State: Rhondda Cynon Taff
City: Aberdare
Zip Code: CF44 7AU

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:30 AM – 12:30 PM

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Reviews
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information. Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning. Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
I collected a prescription in this chemist earlier this week I normally use aberaman or cwmaman while I had no problem with my own service I did overhear the lady pharmacist and another staff member talking very rudly about a customer on the phone. After the phonecall ended the staff member said to the pharmacist "its not as if she's 100 she's only 69 she just can't be arsed can she" really no way to speak about any customer never mind an elderly person who was clearly struggling to get to the chemist in person!
The girl at the front desk was smiling and polite and friendly so that's why the extra star but that was the only good thing really, other lady pharmacist I believe very unhelpful, rude and dismissive. Perhaps a change of job or location if you're really unhappy/stressed might help?
Really poor. This has been a reliable chain of pharmacies for years but following a change of ownership it has become sloppy and some staff are very rude. Very difficult to get an answer on the phone too.
Rang this chemist this morning, Asking Could I have tablets too tide me over until Monday because shepherds mountain ash was closed on Saturday and my script was in that shop. I was unaware it was closed on Saturday's Lady at shepherds aberdare answered the phone said no I'd have to ring 101 very rudly. I thought mmm, I'll ring aberaman and the lady totally lovely and said "yes ofcourse I'll need half hour we are flat out." Probably flat out with the customers the other lady is turning away!!! Ps: the lady in aberdare needs customer service coaching as she works in a customer service roll!!
Terrible service, never pre make up your prescriptions, so you always have to wait, 9 times out of 10 in the past 8 months I have had items missing and been issued an owing note and asked to call back in a few days. Have learnt to give it at least a week, but if they cant get the item owing, they don’t let you know, they leave you without your medication, no matter if this is life saving medication! They also will not sub say out of stock 100mg meds for in stock 50mg they say this is not legal practice, this has been done thousands of times in the past before moving to this area so I don’t die when meds become hard to come by because of shortages! Also when a person is brand sensitive and needs a certain medication, swapping it out for another isn’t safe, never will be and just wastes medication that then can’t be used!
My son's partner collected a prescription this afternoon and called to see us on the way home.... She says she had waited at the counter for quite a while whilst the staff finished their conversation and when she was given her medication without comment and overheard staff remark 'Rude' as she left. I am quite shocked to hear this as I have always found the staff there helpful and polite.. Whilst I appreciate that Pharmacy Assistants sometimes have a hard time I would suggest a more welcoming attitude is in order.
Frequently lost scripts, even though they themselves picked them up from the doctors surgeries. We're asked to be polite and patient while waiting, only for our medication to be all but thrown at us, or scripts ripped away. Staff standing around talking while customers are waiting. And, at the current moment, telling exempt people that, despite being exempt, they have to wear a mask. I understand the current situations of the world, but if people can't wear a mask no one has the right to refuse them access to their medication. Absolute joke, honestly!
Absolutely amazing service, needed help with a document to send with my daughter prescription to Australia and they sorted it straight away. Friendly lovely and helpful staff. Used this Pharmacy all my life and will continue to do so. good work :
I Have been going to this Chemist for 30 years plus, but the last straw was today when I handed several scripts 18 items, I have always had a wait of half an hour, they didn't seem busy, but told me a wait of one hour, anyway the rud lady, shes been there for years and this isn't the first time shes been rud handed me back the scripts and just walked away before I could comment on the waiting time, I took them to boots who were extremely helpful and all done in 20 minutes, who ever owns this Aberdare store needs to have these staff trained to look after their staff, being an ex police dci I would have been angry with my officers if they were rud to the public, I understand that something goes wrong sometimes, and frustration with the public, but I just went in the chemist quite cheerful and left very disappointed they gave me no excuse but to return the scripts, business must be really good for them to turn away a customer with 18 items and that's 18 every month, because it's boots the chemist in future.
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Sheppards Pharmacy - Aberdare CF44 7AU map

Directions to Sheppards Pharmacy - Aberdare CF44 7AU with public transportation

Palladium 120 meters
11
2
6
600
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8
91
Victoria Square 150 meters
172
2
89
91
Library 190 meters
11
172
2
6
7
8
89
91
Aberdare Bus Station Stand 1 250 meters
60
61
Aberdare Bus Station Stand 2 250 meters
95

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