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Shell

  1. Dunfermline
  2. Dunfermline Gas Station

Reviews, get directions and contact details for Shell

Shell
Address: Admiralty Rd, Rosyth, Dunfermline KY11 2BN, UK
Phone: 01383 414022
State: Fife
City: Dunfermline
Zip Code: KY11 2BN

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Filled my car up at 11am and purchased a few other item when at till cashier asked which pump I clearly pointed to pump 3 and then ask for a receipt, I didn’t check amount and paid by contactless.nnWasn’t given a receipt so just left.nnStaff all know who I am as use the garage a lot plus family members had worked there in the past.nnReturned to car and programmed sat nav before driving away.nnGet a message from family friend who is known at garage to say I was undercharged by £20 so could I go back in and pay when I can, they had also been sent a photo of my receipt which really shouldn’t have been sent a copy of the receipt as I may have purchased person items, which I hadn’t.nnI went back in at 22.20 to pay in my journey back to pay and explained to a lovely member of staff that I was told to come in and pay and explained what had happened she then said she didn’t know anything and that I had driven off and it would have been put down as a drive off which I hadn’t as I had been charge for a different pump on the receipt.nnObviously I was not happy about being accused of driving or ff in front of other customers and said I wasn’t happy as the woman should have paid attention to what she was doing.nnThen said I’d return in the morning and speak to Lee the manager.nnThen another man appeared on the shop floor so I asked him if he was a manager he just shrugged his shoulders without answering, so asked if he knew anything about it and could he take the payment save me coming back in morning.nnHe replied so you want to complain that’s up to you not even answering whether he know anything of if he could take the money, his attitude was appalling.nnThen continued with attitude saying well the lady who served you just lost her dad which had nothing to do with me paying or being accused of a drive off, so said well can you take the payment or not with no answer I went to walk away he then said see you showing your compassion.nnWhich had absolutely nothing to do with the situation in hand. After all I was only trying to pay for the mistake the woman had made!nnThe man called David was beyond rude and had no right to speak to me or anyone in the manner he did!!!!!!!nnAs I went to leave I said I’ll come back in the morning and see Lee to pay, the rude man waited until I was nearly out the door then shout so what time will you be in tomorrow still treating me as if I had stollen from then.nnBy right it was the cashiers mistake which rather than it being taken from her pay I was happy to go back in to pay and will be paying first thing tomorrow morning once the managers in but there was absolutely no reason for them to talk to me the way they did or accuse me of driving off!!!!!!nTotal joke and think maybe staff should be trained a bit better and be more aware of what they are doing and how they speak to people
Perhaps they’ve got a captive audience with the ship yard being nearby, but I won’t be back as it must be the most expensive diesel in West Fife.
Hi I came in to pay for my fuel but another person accidentally paid my fuel for me.nnFor some reason they couldn't give her a refund so I had to pay for her fuel and then bring in £20 in cash next time I was getting fuel.nnSo I got fuel yesterday and payed for that and said about the £20 note I needed to pay. But the staff member had no idea what I was talking about.nnThey said to call the manager, but I left my number instead so they could call me.nnToday I accidentally missed their calls so I called back.nnWhen I was on the phone I asked if I needed to pay right away or next time I come in like I did last time.nnThe responded very rudely to me like it was obvious that I had to do it right away.nnI am going to pay the money back. But I thought the staff were very unprofessional and I don't understand why the couldn't refund the original person.nnThen when I came in to pay the money back, the manager did not let the rest of her staff know and I couldn't even do it.nnThis team need to get themselves sorted or else there will be more unhappy customers like me.nnI only come here because it's convenient and the deals on the app are good.nnRight now I think the customer service of the staff here is terrible after my experience and I hope they don't mess it up again.nnIt didn't help they treated me like it was my fault!
Occasionally use this station to refuel my works flatbed lorry and it's a huge benefit having a HGV lane making access easier and less waiting time.nStaff are usually polite and the shopfloor/ toilet are clean.nNever had any problems so far.
Nice wee petrol station .
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