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Shell

  1. Poole
  2. Bournemouth Gas Station

Reviews, get directions and contact details for Shell

Shell
Address: 113-115 Bournemouth Rd, Poole BH14 9HR, UK
Phone: 01202 742956
State: Poole
City: Poole
Zip Code: BH14 9HR

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
The Shell petrol station on Bournemouth Road in Poole is a standout for its convenience and efficiency. Situated in a prime location, it’s easily accessible whether you’re a local or just passing through. The station’s strategic positioning makes it a go-to spot for refuelling without the hassle of navigating busy city centres or obscure side roads. Its proximity to main roads ensures you’re in and out quickly, which is a massive plus for those with tight schedules.nnWhat sets this Shell apart is the lack of queues. During my visits, I’ve consistently found the forecourt free of long waits, even during peak hours. This efficiency is a breath of fresh air compared to other stations where you’re stuck idling behind a line of cars. The pumps are well-maintained, and the payment systems are swift, making the refuelling process seamless.nnAnother highlight is the shop, which stocks my favourite mineral water—a small but appreciated touch. The selection of snacks, drinks, and essentials is decent, catering to quick grab-and-go needs. The staff are friendly and efficient, contributing to the overall positive experience.nnThe station is clean, well-lit, and feels safe, even during late-night stops. While it’s not the cheapest fuel option in Poole, the convenience, lack of crowds, and reliable service justify the price. For anyone prioritising speed and ease, this Shell is a top choice. I’d happily recommend it to anyone needing a quick pit stop in the area.
Strange place….where customers time doesn’t matter to them especially at 7:10 AM nThe staff always seem to prefer to be doing something else other than pushing the button to allow customers to get fuel.nToday the staff member at the till walked into a back room instead of allowing me to get fuelnLast time the same one was wandering around the shop area stacking shelves for ages while I stood at my van with the nozzle in the van waiting for him to go back to the till area and push that button which allows the customer to serve themselves.nBring back served pumps if this is the best they can do.nRubbish service to customersnCustomer Service …. ZeronnIt gets better,nThe response to this review told me to contact Shell via a link so I did. But SHELLSnFirst and repeated reply was that it isn’t a SHELL garage but privately ownednDo not only are the staff ignoring customers but the ‘business owner’ is also ignoring customers by telling them to complain to SHELL.nAnd all this because a bloke in a petrol station can’t press a button cos he is too busy pretending he hasn’t seen an 8 foot high van pull onto the forecourt even though the driver of the van saw him sat in his seat next to the button.nBloody Ridiculous
Went into the shop to ask for some change to use the pressure hose while waiting for the car infront of me to finish off and got given 5 x £1 coins only to realise that the machine ONLY takes card?!nnNeither the pressure shampoo hose nor the hot shampoo on the other hose was working though so absokute waste of time and money.nnSpoke to the attendant who literally couldn't have cared less!
Faulty pump would not work and leaked diesel all over my hand. No paper towels outside. Staff member didn’t care and insisted I still pay the 5 pence even though I was trying to buy a whole tank of V power diesel.
I would give this petrol station 0 if I could. We always fill up with V-Power at a shell garage so that we can get extra loyalty points with Shell Drivers Club.nnHOWEVER, the people working at this petrol station think the customer is a fool. Each time we fill up, they swipe the loyalty card. We happily leave the store after paying assuming that the loyalty points have been added. This is NOT the case. On the bottom of the receipt there should be a statement which says “Loyalty points have been successfully awarded to this transaction” or something similar. Despite filling up numerous times, we have never checked. One day when I queried this with the employee on my receipt it did not say this , he says we’re not part of the drivers club..nnWhat is the point of advertising the drivers club everywhere on this forecourt, but not actually adding the points. They even swipe the loyalty card for you as well, while knowing that no points are going to be added. This is just SHOCKING. Customers are being CHEATED at this store. I strongly believe that Shell should do something about this ASAP.nnLet’s not even mention customer service. This store severely lacks this.nnAvoid this site at all costs
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