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Shake & Grill

  1. Southsea
  2. Southsea Meal Takeaway

Reviews, get directions and contact details for Shake & Grill

Shake & Grill

About

Home of Southsea's premier Grill Restaurant

Address: 75 Elm Grove, Portsmouth, Southsea PO5 1JF, UK
Phone: 023 9229 6200
moc.liam@llirgdnaekahs
State: Portsmouth
City: Southsea
Zip Code: PO5 1JF

opening times

Monday: 1:00 PM – 12:00 AM
Tuesday: 1:00 PM – 12:00 AM
Wednesday: 1:00 PM – 12:00 AM
Thursday: 1:00 PM – 12:00 AM
Friday: 1:00 PM – 12:00 AM
Saturday: 1:00 PM – 12:00 AM
Sunday: 1:00 PM – 12:00 AM

Update Info

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Reviews
I am absolutely appalled by the service I have received this evening. I have ordered food from here several times recently with no issue until tonight. I have been lied to and treated with utter contempt tonight. I ordered online at 9.54 and was given an expected delivery time of 45 minutes. This was shortly after changed to 1 hour. Not the end of the world right? I would've been perfectly happy had it arrived after an hour, but after an hour and a quarter I called up to check where my order was. I was told it had left 5 minutes ago and would be 5 to ten minutes. When I hadn't received it after an hour and forty-five minutes, I called again and was told that it would be sent out in 5 minutes. Proving that the previous time I called, I was lied to. I explained on this call that I would not be paying for the food as my partner had already gotten fed up and gone to bed. The man I spoke to on the phone was incredibly rude, said "We're very busy tonight" and hung up on me. At 12.10, 2 and a quarter hours after ordering, the delivery showed up. When I explained to the driver that I had told the restaurant I would not be paying for cold food that arrived so incredibly late, he called who I can only assume was the manager, who told him "If he won't pay, don't give it to him innit". At which point the driver took the food back to his car and left. I cannot overstate how disgusted I am with the way this has been handled. The business obviously do not care AT ALL about their customers. This has completely ruined what was meant to be a lovely night in. Thanks to them, my partner and I will now go to bed hungry. Absolutely atrocious. If I could give it less than 1 star, I would. Please do not satisfy these money-grabbers by spending your money here. There are plenty of other local businesses that deserve your your business.
9 years ago (20-01-2018)
For the price the food is fantastic, huge selection of food and the student discount helps even more and it's open till late so you don't need to rush to get there
8 years ago (07-05-2018)
So SO good! The best kind of take away food. Its clean, its delicious, its a very welcoming place (food and people alike)! If I were to describe this place in one word it would be BANGING! My favorite is the piri piri lamb chops, the phili-cheese burger, the piri piri fries and just about every shake! Great work guys!
8 years ago (23-04-2018)
Went to shake & grill to have lunch today. Very disappointed with the service. When we went inside all the staff were talking amongst themselves, they didn’t greet us or acknowlege us in anyway. My wife and I sat down and got the menus from the counter. The staff had very loud music playing, which I don’t mind, however the choice of music was very inappropriate! There was expeclit swearing and language used that was unacceptable, especially in a restaurant. I asked a member of staff to change the music and explained i wasn’t comfortable with it. I went back to the table, and waited 5 minutes for it to be changed, my request was ignored. I didn’t want to eat at a place like that, so we got up and left. I will not be going there again. The level of customer service is very poor and inadequate. Very disappointed.
8 years ago (13-03-2018)
So, ordered food at 8pm via hungryhouse for estimated time of arrival at 8.47. Fair enough. So i waited didnt recieve my order and went over the time to 9.10. Then i recieve a text message to say the driver came to my door but had no response. Well my doorbell hadnt rung so i ring the number from the text message, no answer so i gave the restaurant a call to which i was told they would contact the driver and ring me back. After a few minutes i get a call from the driver to say well that "because of grease on the reciept" he misinterpreted the address and took it to another house by mistake. So i say ok well is my food going to be cold now? He says no. He will be with me in about 6 minutes. I wait 15 minutes more and no food arrived. He finally arrived later saying he went back to the restaurant to add more food to compensate the mistake. When i sat down to eat THE FOOD WAS COLD!!! I ordered steak and steak is horrid when gone cold! The extra food added was another portion of wedges and chips to the already ordered portions of wedges and chips!. Too much potato and cold at that. By that time i was fed up and didnt even want to eat it. The lateness in service has gotten quite bad over time. I understand people make mistakes but in this case it almost wasnt worth the hassle. Ruined my evening and now ive got tons of fried potaoe that i dont even want. 😡
8 years ago (28-03-2018)
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