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Sea Palace

  1. Newcastle
  2. Newcastle Takeaway & Fast Food

Reviews, get directions and contact details for Sea Palace

Address: 36 Cedar Road , Newcastle NE4 9XX, XTW, GB
State: XTW
City: Newcastle
Zip Code: NE4 9XX

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related searches: Sea Palace Newcastle menu, Sea Palace menu, Sea Palace Chinese restaurant, Chinese Newcastle co down, Just Eat, Chinese Castlewellan
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Reviews
I'm giving this Chinese Restaurant 1* Star on the basis that our telephone number was barred - despite having been loyal customers for years, ordering takeaways from here regularly at weekends. We ordered a takeaway last weekend and could not find our money, and we got into a panic. The delivery driver was very ignorant over the phone, and I was very embarrassed as this had never happened to me before. They don't accept cards for some reason, and we would have been able to use this payment method had they accepted it. They barred us on this occasion and I think it was unjust as I previously said we always were loyal and often give tips. Disgrace.
brought my family of 6 this evening for the first time and it will most definitely be the last!!!The water jug was filthy rotten to start. We ordered 6 main dishes based on the recommendation from the waitress that the dishes were generous portions,”a good size’’. A considerable time later the dishes were brought out and much to our horror they were tiny portions. They were supposed to be “main” meals but were infact side plate sized dishes and portions with a total of just six small pieces of meat in each dish and just four in the fillet steak in peking sauce £15. The food wasn’t just minimal but consisted of tough meat,particularly the over cooked pork and fillet steak. We spoke to a Chinese member of staff and expressed our issues to which he laughed and said he would speak to those in the kitchen, he didn’t return. We then spoke to the ‘manager’ who immediately became extremely aggressive,rude and unprofessional. I had two options on how to manage the situation, either refuse to pay anything or be decent and offer to pay half the bill as it was nothing short of half portions, at most. When I said I’d be paying half, the manager shouted obscenities at myself and my wife accusing us of doing this in every restaurant we visit and told us to wait that she was going to ring the police. We had previously asked to speak to the owner and relay our issues but we were refused this on the basis of him not speaking English but we could intermittently hear the manager and himself shouting at each other back and fourth downstairs!We had already placed our four children in the car directly outside so we told her we were more than happy for police to be called. During this ‘conversation’ with the manager, the blonde waitress began shouting and verbally abusing my wife from the table which she was clearing,telling us to “just bloody get out” to which my wife replied no,that we were happy to wait on the police,as asked.I thankfully recorded the verbal abuse on my phone. This verbal abuse lasted 10 minutes in total until the manager apologised twice when she realised I had recorded the entire thing. She asked us just to leave it that she was too busy to deal with it.So if you do not want small portions,verbally assaulted and made feel criminalised for speaking up as a paying customer I would think twice about ever going near Sea Palace.NEVER AGAIN
Food was lovely, staff very helpful and couldn't do enough for us. Nice cosy atmosphere.
As the. Only. Sit in chinese restaurant in newcastle i find it good enuff for eating in or taking out. And the food good value.. The staff are attentive and friendly Hasnt changed much over the years Portions are good.
Staying in the area for a few days, the wife & I and found this place on Google , reading the positive reviews we decided to give it a try. If i had to sum this place up 4 words it would be ' Looks can be deceiving' . The exterior and interior doesn't look good - very dated looking and lacking atmosphere , no music, not great lighting. Althogether very basic. However, the solitary staff member working that night on the counter/serving drinks and food - plus working both sit in and carryout - while rushed off her feet for the majority of our visit, was extremely friendly and polite. The food was very nice - we can't fault that. It seemed like a popular spot with the locals - plenty of people ordering takeaway. If the place was done up then it would be great! Note: The sea palace doesn't deliver nor does it accept debit or credit cards!
Eh this was the most surreal dining experience I've had. The staff were lovely and very helpful, the takeaway is right beside the restaurant so they're taking orders while you're trying to eat, very noisy, absolutely freezing, food wasn't great. The special chow mein had some weird goopy sauce with it, we were all looking at eachother like is this happening judging by the reviews people seem to love their food, maybe we had a bad day....?
Big portions, very tasty, great value. Decor a little dated, but don't let that put you off. Staff friendly and helpful. Eat in restaurant was busy and phone didn't stop ringing for take out.
It was a very nice curry, very relaxed atmosphere. Great to BYO.
Took my mum and dad here for Father's day. Friendly staff, quick service and food was really delicious. Also not very expensive and major bonus you can bring your own wine. Yes the decor remains unchanged since the 90's but who cares it did not change quality of the food.
Had dinner with family today, very traditional Chinese food, delicious, will come back again someday!
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