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Ryedale District Council

  1. Malton
  2. Helmsley Local Government Office

Reviews, get directions and contact details for Ryedale District Council

Ryedale District Council
Address: Ryedale House, Old Malton Road, Malton YO17 7HH, UK
Phone: 01653 600666
State: North Yorkshire
City: Malton
Zip Code: YO17 7HH

opening times

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
We recently have had to sort out collections of large items. The staff we spoke to were excellent. Also, we recently upgraded out property with the help of the council, who were exceptional with advice and very efficient in organising it all. I am disabled and access is very good, any enquiries regarding Council Tax etc; are sorted out quickly and efficiently. One of the best councils I’ve come across.
What a dysfunctional organisation. I have a property that has undergone massive renovation that has involved a huge upgrade in environmental performance. It has been uninhabitable for some time and remains so. I have applied for a reduction in CT and been refused!! And because I informed them it was uninhabitable; they now put an empty property surcharge on. Absolutely incredible!!! If anyone with any common sense in the organisation sees this; please contact me urgently
Dreadful allocation of refuse bins. My family and I two children, my partner and myself, as well as a cat only qualify for a small black bin. Seeing that my eldest child has special needs, and produces somewhat more waste than perhaps usual, we felt it not too much to ask for a more normal size but were refused. The collectors will not take any waste outside of our inadequate bin, and seeing as we dont drive, we have to trudge through town to the tip carrying bags with us. Just a normal size bin for goodness sake. Thats all we're asking for.
Ryedale council's service is appalling, their allocation of bins is ridiculous and despite needing a larger bin because I have a disability and my daughter has special needs they won't give us one because we are a family of 4 not 5. Despite almost all of our neighbours, families of 4, 2 and single person households have larger bins. Bins aren't even the only issue I've had, the benefits department staff are rude and disrespectful. They really need to work on their service because it's the worst I've experienced.
Still waiting for a brown bin I paid for 1 month ago. Moved into RDC area last year and the council didn't bother to write to me to inform me of how brown bin licenses are renewed. Refuse collectors won't take waste that's not in a brown bin. Nobody picks up the phone there and the service is woefully inefficient.
Ryuedale District Council has great wheelchair access and Parking. Usually best to make an appointment for C/Tax or Housing benefit enquiries as there always seems to bea queue in there even for hte most mundane of enquiries. Have always had a positive reception here for everything including phone calls and we got our brown bin within 4 days of it being paid for !
If I could give no stars I would. Every time I've spoken to anyone from the council they've been rude and unhelpful. The staff members treat other people like they are beneath them, and are some of the rudest people I've ever spoken to.
Paid for brown bin on 3rd April, not received license, rung and complained bin still not getting emptied after they said they would sort it,
Terrible service, inexcusable
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