Russells of Bangor Funeral Directors

I would like to thank Russell's Funeral Service of Bangor for their professionalism and efficiency in helping us to arrange our Mother's Funeral on10 August 2020. Every Respect & guidance was given to fulfill our wishes for our Mothers Funeral. The first enquiry I made to Russell's was by telephone when I had the pleasure of speaking to Valerie who had such a friendly and compassionate manner and who instantly put me at ease at what was a very emotional time on the week prior to the passing of my Mother. She took time to listen to me and left me feeling confident that I wanted Russell's of Bangor to carry out our plans for my Mother's Funeral Service & Burial. At a later stage I also had the pleasure of speaking to her colleague Gillian in the office and who also was very helpful and compassionate and nothing was too much trouble. Both of the girls went over and above to make my Mothers Funeral Day everything we could have hoped for and especially in these very complex times with the Covid 19 restrictions. I would have no hesitation in recommending Russell's Funeral Directors part of the Dignity Group to friends and family members and on reading your brochures am now considering putting in order my own funeral plan with the Dignity Group. Thankyou Lynn Jones

Both of my second cousinwhom I held dear as my aunts were taken ti o t your funeral home and onto burial from there. They were both sisters. Whilst my first cousin to pass had been very ill and lost a lot of weight I had seen her in hospital not too long before she passed. However when it came to viewing her body in the coffin,I was horrified with what I saw. With respect,her appearance was that of someone who had been dead for quite some time and had been mummified. She was barely recognizable to me. Her elder sister came away the same day in tears and they were not just due to her terrible loss. A younger cousin of mine who had accompanied this elderly lady in viewing her sister actually pre-warned me of the state in which my deceased cousin was in. Six years later the second sister passed. This lady had been in a care home for a time and whilst she had been suffering from dementia,she was a much heavier and fuller figured lady than her sister. When I came back to Russells to view her body it was a case of history repeating itself. She had shrunk in body mass and again bore the facial features of a mummified corpse. These images have haunted me for years. I do not comprehend how one funeral directors embalmer can differ so dramatically to that of another. My father,for example,passed 10 years ago. His passing was unpleasant and on his hospital death-bed you could see the pain he had been suffering before the end. He did not look good or peaceful. However,I used my immediate familys Funeral Home and was gratefully relieved when I went alone to see his body and found a peaceful,healthy looking dad who had the appearance of his being asleep. Dignity in death is vital for the deceased and the surviving loved ones. So what is wrong with your embalmer? Jay Duvall

Excellent service 5 stars

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