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Rituals

  1. Solihull
  2. Solihull Beauty & Makeup

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Rituals
"Inspired by the wisdom and ancient traditions of Asian cultures, we created an extensive collection of luxurious yet affordable products for home and body. We hope to enrich your life using unique signature fragrances that are carefully designed and composed by the world's finest perfumers."
Address: Popular Arcade Touchwood Solihull West Midlands , Solihull B91 3GH, XWM, GB
Phone: 0121 704 9980
State: XWM
City: Solihull
Zip Code: B91 3GH

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Reviews
Absolutely shameful service provided by the ‘store manager’ this weekend. My wife had received a gift voucher for Christmas and was hoping to treat herself and probably spend significantly more than the voucher would cover. When in store, she clicked on the link found in the email and a message came up, that the link had expired. We then asked for assistance. The lady we spoke to, went to fetch the manger, who told us in a tone dripping with condescension, that gift cards only last for Four Weeks!!!!! When we questioned this policy and doubted that it was likely, his reply was that it was in the terms and conditions. This first class customer service was delivered with a snear of contempt and a dual hand wave gesture, obviously meant to shoo us away. Whether it was our clothes or the colour of our skin that repulsed him is unclear. We left, obviously. Upon returning home, we looked up the terms and conditions, which of course confirmed that in fact, an online gift card has absolutely NO expiration date. An email to customer services, provided us with a replacement link and we will try again. However, this will not be in the Solihull branch and after spending this voucher, we will never give Rituals our custom again. Disgusted.
Pretty good offers but I really wasn't impressed with the service in store today. A sales associate let a woman cut in front of me in the queue to serve because she'd got some bits off the shelves for her despite there clearly being a number of people waiting. Then when I got to the counter no one wanted to get the queue down and serve preferring to keep their eyes on the shop floor ...
Excellent store more variety of products friendly staff very helpful.
Been to the Solihull store twice. Both times staff have been extremely friendly and helpful
I came to restock on several products which would have cost £500. I came in with my partner, and a group of Asian ladies came in at the same time. of course the sales assistant went straight over to these ladies instead and completely ignored us. It’s safe to say that because of your blatant prejudice you missed out on a decent sale. I myself am a customer service manager and I could not believe my experience here. Disgusting
Had an issue with a product and Zaynab dealt with it in the most professional and helpful way. She did not want me to leave until I was satisfied with the outcome and did everything to ensure the best service was provided. Thank you so much for your help :
Polite and helpful staff, fabulous products..I love this store.. Better value than Body Shop..and much nicer products.. Just fabulous!
Lovely store amazing products and good customer service
Fantastic place great service all the time I use it
Staff were very helpful.
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