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RICHARDS DRY CLEANERS LTD

  1. Tonbridge
  2. Tonbridge Laundry

Reviews, get directions and contact details for RICHARDS DRY CLEANERS LTD

Address: 1 York Parade, Tonbridge TN10 3NP, UK
Phone: 01732 359336
State: Kent
City: Tonbridge
Zip Code: TN10 3NP

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 1:00 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

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Reviews
Absolutely horrific. Brought my suit in to be dry cleaned. Everything was in perfect condition when I brought it in as it’s only used on special occasions. When I came to pick it up the day after when they said it would be ready for, they handed it to me with my tie ruined. This is a £30 tie. They tried telling me it was me who ruined it by rubbing it on something or because of the age or dipping it in a chemical or not storing it in acid free paper or because it was already starting to go, at one point there was apparently a mysterious black goo on it so it had to be washed twice which was never spoken of again etc. the list of excuses was unbelievable. The total bill would have been £23.50 and at this point they still wanted that. I explained my dissatisfaction with the service and I don’t see how they can charge me money for ruining my clothes. After a back and forth as to whose fault it is, they said I’d have to come back the next day and speak to the boss, which I accepted. The next day I returned as agreed, the boss was called over, I greeted him with a warm hello, he greeted me with “so you’re the tie boy” or words the that effect. He proceeded to reel off excuses as to why my tie had been ruined, he accepted they had done it but only because, though not visible, the tie was already weak. Now these things happen, I get it. But I’m not paying for ruined items. He agreed to knock off the odd £3.50 and only charge me £20. Given that I’m down £30 from the tie they ruined, I think it’s unreasonable to then add insult to injury and charge me a further £20. I explained this to him and he started shouting at me and insulting me saying I’m a young boy who doesn’t know what he’s talking about. Im 28. The whole time I spoke to him calmly only raising my tone to try and compete with him shouting over me. He told me I’m not getting my clothes back until I give him the £20 I owe him and there was a long back and forth on this. He owed me £30 for the tie, I owed him £20 for the service. As a compromise I suggested I take the clothes and I’ll leave the the extra £10 and we call it a day. He refused and continued to shout and puzzlingly, showed me other items of clothing belonging to other people they had damaged and explained why that wasn’t their fault? I’m unsure as to why he thought that would help his case? Eventually he gave in, pulled my clothes off the rack and slung it across the counter saying I’m never to come into his shop again. He doesn’t need to tell me twice.Service: Organic dry cleaning
Poor experience, had trouser waist altered. The back was damaged and had an hole in it. I went back to explain to him that it was damage, but was met by a rude attitude. He tried to justify that its normal it to be like that however I went to another local tailor who agreed with me that it shouldn't be damaged. Wouldn't recommend going here for anything.Services: Clothing alterations & repairs
Great service and clean today - cleaned 2 school blazers in a day. Delighted.Service: Organic dry cleaning
We have had se eral ite.s altered at various times. They provide efficient,,high quality and quick service charging reasonable rices We wouldn't go anywhere else as we are highly satisfied with yheir friendly snd reliable service. Thanks for being there. Viv and Mike
First time using a dry cleaners services, polite staff and managed to get my suit clean and repaired earlier than expected. Did an amazing job and would use again
Use on a regular basis .The staff are very polite and friendly . Their service is fast and of a high standard Also very reasonably priced
Excellent service every time!!Services: Clothing alterations & repairs
Over the years,I've try ed so many different cleaners.but no one like a RICHARDS DRY CLEANERS.fast,exclusive, affordable,very friendly, great customer services . Just excellent ! ...
Great place, very helpful, thank you.
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RICHARDS DRY CLEANERS LTD map

Directions to RICHARDS DRY CLEANERS LTD with public transportation

York Parade 70 meters
219
York Parade 90 meters
218
White Cottage Road 120 meters
789
Silverhurst Drive 160 meters
219
Denbeigh Drive 240 meters
218
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775
776
789
HRC2

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