RBS

Went to the bank this morning Saturday I wanted to get a bag if one pound coins, only to be told that there is no counter service on a Saturday, when I asked how do I obtain some change I was told to try the post office.

This is only natwest for miles. Thank god we have one. Great customer service. Access machine out side. Que are not too long. Just grateful we have one. So many closed down

Brilliant customer service from Sunny, she sorted me out in no time. Appreciated

Wanted to make a large transfer to my solicitor could not do it online because of the amount Waited for 40min apparently only 1 person in the branch could do this and they were busy All local branches have been closed so when ever I need to go to Athens sutton branch there's always a issue I've been let down by natwest too many times now and will be taking my business elsewhere in the new year thanks for wasting my time yet again natwest

Sadly this is now my second experience at the Sutton Coldfield branch where I have left feeling pretty bad and belittled. Today after waiting for ten minutes patiently in the queue, the lady who served me, clearly under alot of pressure, said along the first sentences on meeting me - "i am only doing this for you for now, but next time you need go to customer services" silence. I explained it was not stated anywhere we ought to go to customers services to print bank statements ? - perhaps make effective signage? etc .... After her failed attempts to make the printer work, the teller blatantly and I must add in a very patronizing and condescending manner said she would not help me and i would have go to the back of the queue in customer services for "someone else to help you, because i cant anymore, and im not going to keep trying".... i really would not have minded to go stand in another queue, but her manner was very condescending and i felt quite belittled. Sadly, not very effective communication skills. Natwest you really ought to do better. Come on - this is surely not your company spirit??

Friendly polite helpfull staff appart from the fat lady with the dark bob styled hair she asks way too many questions.. Should be working for secret service. clean and organized branch . Can get packed at certain times./days.need more staff on then ,instead of 2

Lazy unhelpful staff. Been a member of natwest since I was 16 and will now be moving banks. Went to open a joint account with my partner and got a bunch of staff who don't want to do their jobs. Now had a wasted morning and no joint account due to them making excuses to get out of work. Lloyds are now getting 2 new customers

Long waiting times. Machines that are meant to lesson staffs work load in counting money usually rejects various bills hence having to line up anyways. Only go there as I have to, not because it’s a nice experience.

Staff can't be bothered to help and have told me on the past couple of visits to just 'use the app instead'. I don't go out of my way to visit the bank and be given that kind of service

Helpful staff ,Convenient location . Quick Service and counter and Also option of Rapid deposit pay in machines ,Friendly Welcome ,Cheers Shaun.