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Quay House Medical Centre

  1. Hereford
  2. Hereford Doctor

Reviews, get directions and contact details for Quay House Medical Centre

Address: 16 Meadow Dr, Credenhill, Hereford HR4 7EF, UK
Phone: 01432 352600
State: Herefordshire
City: Hereford
Zip Code: HR4 7EF

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Dreadful since the merge!!!! Sent a letter to cancel my husband's Monday appointment on the Friday. No phone call or email / text and guess what my husband didn't receive the letter. We now have to wait 20 mins minimum to get through to book appointments. The whole system is rubbish. Considering changing surgeries to be honest.
This is not directed at the staff at Quay House but there Herefordshire hub as a whole. Having a problem that will deteriorate to urgent but is not urgent yet gets you an appointment in 11 days time, or a call from a triage nurse at a random time during the day when you are at work and can't answer the phone, or wait until you have no choice but to go to A and E which is an avoidable waste of everybodys' time. Cellulitis, which I have had previously needs treating with antibiotics, but due to a lack of available medical staff or appointments I will need to wait until it has progressed to the point where I cant walk on my foot and have to go to A and E. The best thing about it all is that no one seems to care. The receptionists at Hereford Medical group simply say that they are the only appointments that we have and if it gets worse go to A and E! I thought we were all trying to avoid doing that.
Appalling Phone service. An 8.01 a.m. call was placed number 32 in the queue, after 15 minutes it was number 3 and went on to ringing tone where it remained unanswered for another 1hour and 20 minutes, it then cut the call.
Really bad staff called for a perception and the line didn't work so called the other line and explained to the woman that I needed my medication and the woman in the phone refused to help so tried to call again on the perception line again and it worked to say I was no 55 in the cue there times 10 till 1 are a joke what are people who work 9 till 5 ment to do an absoulty joke the only reason I gave 1 star is because I had to but it is a 0 star for me
Polite and caring staff, THE doctors are always welcoming and caring with a great bedside manner, been with them all my life wouldn't want to change.
Just had the flu jab, very polite staff, well organised and give you all the information you need.
Excellent staff doctors are great highly appreciated with everything they done
Polite staff, doctors and nurses, nice clean and well organised building.
If you can get through the service is good. 30 mins and still waiting!!
Cracking doctors and very fast appointment times compared to other doctors in the area
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Quay House Medical Centre map

Directions to Quay House Medical Centre with public transportation

Shops 40 meters
461
71
71B
Shops 50 meters
461
71
71B
Trenchard Avenue 120 meters
461
71
71B
Trenchard Avenue 130 meters
461
71
71B
Waterside 210 meters
461
71
71B
861

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