Property Bureau

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"With over 35 years in the property market and a commitment to giving the best advice, Property Bureau will help you what ever your property requirements are."

Address: 175 Hyndland Road , Glasgow G12 9HT, GLG, GB

Phone: 0141 561 5131

State: GLG

City: Glasgow

Zip Code: G12 9HT

opening times

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00

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Reviews

A really great experience where the team did a very professional  job and I achieved a higher than expected sale price. Linsey in the Bearsden office really went the extra mile for us when selling our property in Lenzie, we thoroughly appreciated the effort which was above and beyond. I would recommend anyone selling their home to consider The Property Bureau.

Five stars are not enough to rate this absolutely outstanding company.  Having worked with the Property Bureau as a property owner for 12+ years each and every member of staff have been professional, efficient, hugely helpful in every aspect of the journey.  Paul project managed a full refurbishment, new kitchen and flooring. Nothing was too much trouble.  He is very familiar with all aspects of managing the property and the legal process for tenants and landlords. Andrew and Lynsey were equally outstanding in the service they have provided in securing a sale of the property. I would highly recommend Property Bureau if you are considering renting or selling a property.  They are the definition of outstanding customer service from start to finish. 10/10

HORRIBLE EXPERIENCE! I would give 0 stars if that was an option. I was a tenant with this letting agent and they ripped me off. Very unprofessional and very money minded. They do not care about the tenants experience, they’ll go to great lengths to fabricate evidence and get money out of your deposit. Please STAY AWAY if you value your time and money. The house I got was given in a bad condition and even after repeated calls they would not clean or fix the problems. Had to do it myself. In the end they charged me £550 for “cleaning”. To add to all this, they did not even bother to do the checking on my tenancy end date. They took their own time to visit the property and did it in my absence. They even asked me to leave the keys in the mail slot which is very dangerous. If they had been serious about their job they wouldn’t do this. I think we can all safely agree that the tenant should be present during the inspection of the property. I’ve got email correspondence of the same. They just needed money out of my deposit and they got it. Pathetic excuse for a company.

I have been a tenant renting a flat from Property Bureau since July 2020.  Our Property Manager over the course of my tenure has been Lisa, and I cannot express the amount of professionalism, approachability and helpfulness she has provided to both myself and my flatmate.  We have also had contact with other members of the Property Bureau team, and have been met with the same standard as Lisa has shown.  Over my time as a tenant, when we have raised any concern or fault in the flat, this has been met and dealt with quickly and professionally by the team.  We have also had major troubles with our gas and electric company over our tenure, and when approached for advice, the Property Bureau team have went above and beyond what would be expected of a letting agent, and for this, I am forever grateful.  I would happily recommend Property Bureau to anyone looking to rent property.

I rented my mother's house in Bearsden a few years ago.  The Property Bureau are the worst company I have ever dealt with.  They did not check the house during the tenancy and when the tenants left the property was left in a disgusting state.

Currently on day 11 of being homeless, was given the keys to a flat in the west end and assured it was ‘professionally cleaned’. Turned up to the flat and within 1 hour reported the obvious pest infestation and cleanliness issues to the letting agents. I have had to pay for a fumigation out of my own money after paying the landlord 3.8k upfront and being told that there was no pest infestation after they sent their own company out. I contacted an Independent contractor as I was dissatisfied with the conclusion there were no pests having found live larvae. They immediately identified a carpet beetle and larder beetle infestation. The letting agents repeatedly told me that the landlord feels she has spent a lot of money on the flat and doesn’t want to spend anymore and that she is a ‘really nice person’. They clearly rent out a lot of her properties and their hands are deep in her pockets. Landlord is KCA Property Ltd. Name: Caroline Clark. It took them 1 week to replace the mattress all the while they knew I was still unable to live in the property, which they informed me was ‘my choice’. Used hypodermic needles on top of cupboards, layers and layers of dirt. Landlord is refusing to give me any money back for the time I have not been able to reside in the property due to the issues that are still ongoing. They will not respond to you on Mondays and they tend to leave you hanging for the weekend as a tenant. The lack of communication is astounding and I had to turn up to the office in person as they had no one available to fix the issues over email.  Do not rent from them. I am currently over 4k out of pocket and still spending money to compensate for my lack of accommodation.

Been a tenant for 4 years and I would not recommend. We have always struggled to get any type of repairs done. Not very responsive to emails or on the website help page either. For example we reported mould in our property in June 2023 and we are still awaiting someone to remove the mould.

Simply great service, thanks to the team in Bearsden for your help over the years

My experience with this Property Agency is greatly satisfactory. I have been renting with them for 4 years and I have never had any problem whatsoever. They are quick, efficient and effective when it comes to sort out any issue regarding the property.  At a personal level, I would like to remark their kindness and willingness to help, which I definitively appreciate even more!  I highly recommend it.

I am a tenant in a property that is let and managed by Property Bureau.  I have not been pleased with the service provided because:  1. My neighbour reported water leaking into their flat below. As this was a fairly small but constant amount of water Property bureau did not fix this for over a year. This caused damage to my neighbours flat.  2. They pressurised me to allow painters and decorators into the house so that the house could be prepared for sale. This was very stressful and resulted in me having to seek legal advice. I was advised that I do not have to let the painters in. My house buy had been delayed by a month and they used the fact that I wanted to stay on another month as leverage. It has all been very unpleasant and affected my sleep.

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Property Bureau

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