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Premium Choice

  1. Wolverhampton
  2. Coseley Insurance Agency

Reviews, get directions and contact details for Premium Choice

Premium Choice
Address: Pendeford House, Pendeford Business Park, Overstrand, Wolverhampton WV9 5AP, UK
Phone: 0800 130 3744
State: West Midlands
City: Wolverhampton
Zip Code: WV9 5AP

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 6:30 PM
Thursday: 9:00 AM – 6:30 PM
Friday: 9:00 AM – 6:30 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

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Reviews
After previously being with 'Premium Choice' I decided to renew, due to them not being able to take payment despite carrying on the policy and never having this issue, they cancelled it. They informed me by letter which I did not receive, then via email saying they had cancelled the policy. I rang 'Premium Choice' up to resolve the issue to which the employee said he couldn't continue with the policy and that if they had my phone number (which they did) they would have rang me. After being quoted £1000 more than my previous policy, I kindly declined. I then went on to purchase a policy through 'A Choice', a new provider... or so I thought. I took out the policy and after a few days I received an email saying they were cancelling the new policy I had just put a deposit down for with no reason why. I contacted 'A Choice' to find out that they were the same company and due to my previous policy with 'Premium Choice' being cancelled they would be cancelling this policy too? After speaking to a employee on the phone for two hours over two days I was told that they would be cancelling my policy and charging me £130 ('luckily' the £99 that I gave them covered most of this so I only had to give them £31 for their 'Admin Fee'). After being told they were cancelling my policy I decided to ask what this would mean for future insurance policies. To which she replied "just don't say you're insurance has been previously cancelled", training at its finest. Do not trust these people, how they sleep at night is beyond me. Absolutely disgusting.
8 years ago (10-04-2018)
Lacking customer service and 30+ minute hold times no matter when you call. There were difficulties in verifying the documents for an additional driver on my account which led to them being removed and additional charges being placed on my account. After sending multiple emails trying to resolve the issue I was ignored and passed to a debt collection firm. Update: After further contact with Premium Choice and having explained my situation to John, my account has been withdrawn from the debt collection firm and the fact that better communication by both parties would've prevented this has been recognised.
8 years ago (13-04-2018)
Do not insure with this company. Take 3 deposits in total and cancelled my insurance without any notice and all because they are incompetent of asking for documents they need when they should! Still no email correspondence back to me as to why they have not refunded me for a policy i have not used and why they have cancelled my insurance again when i gave them everything they asked me for. appauling!
8 years ago (22-02-2018)
Dont buy insurance from this company there level of service is shocking. There just cheap go to an insurance that doesnt hide everything in there terms and conditions
8 years ago (24-04-2018)
Fantastic company would use them all the time. So much work goes into making sure your policy is right for you.
8 years ago (28-02-2018)
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