facebooktwitterpinterest

Reviews, get directions and contact details for Anthola Insurance Agency

Address: 117 Alcester Rd, Birmingham B13 8DD, UK
Phone: 0121 449 8188
State: West Midlands
City: Birmingham
Zip Code: B13 8DD

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed


related searches: Anthola insurance agency birmingham reviews
Similar places near
Alford Burton & Co Ltd Alford Burton & Co Ltd 191 meters Such a kind, knowledgeable, trustworthy, efficient, expert and solid team. Every quot...
Nash Warren Insurance Services Limited Nash Warren Insurance Services Limited 10 km Got an excellent quote from Nash Warren. The staff are very friendly and professional...
Premium Choice Premium Choice 27 km After previously being with 'Premium Choice' I decided to renew, due to them not bein...
ClassicLine ClassicLine 37 km It's that time of year again where I have to go through yet another car insurance ren...
Reviews
Fawlty Towers version of an insurance broker. My first experience of Anthola: They took weeks to get back to me with a quote for insurance. They promised me dates several times, and then didn't get back to me, leaving me to chase them up several times. I finally had enough, went online and did my insurance with a comparison website. My second experience of Anthola: My online insurance came for renewal. I thought it would be better to use a broker to ensure the insurance was done properly. My company was a lot bigger, and it wasn't worth saving money online when there was a risk of making my own mistakes. I decided to use a broker again to make sure my business was understood correctly and insurance was definitely in place. I used a different person at Anthola. I explained my business and turnover while they took notes. They called me and gave a quote over the phone. I approved the quote. A few days later I found 10 times the correct amount had been taken out of my account, putting me in my unarranged overdraft, and preventing me from making payments from my account over the weekend. The bank reversed the payment for me on the Monday. A week later, I still hadn't received my documents in the post. I called up and they emailed. In less than 60 seconds I found 2 glaring mistakes. They got my company wrong, and my turnover was less than 3 times smaller than the figure I gave them in the office. I replied back straight away telling them to cancel the insurance. The point of using a broker was they would do a better job than me, and I could no longer trust them. Almost a week went by. No reply. I went down to the office and spoke to the guy who setup the insurance. I asked whether the insurance had been cancelled. He said he had been too busy. I said I wanted the insurance policy cancelled, and the money refunded. He said it could take up to 30 days to recover the money from the insurance company. I told him to refund me out of Anthola money. It was their mistake, they should fix it with their own money, and then recover mine from the insurance company. He spoke to me as if I was being completely unreasonable, and gave me an email address to email a complaint to on a sticky note. I emailed a complaint. No response. The money came back over a month later. If you want to insurance for a different business to the one you run, no attention to detail on your insurance, poor customer service, incorrect sums of money to be taken from your bank account, and a generally unreasonable company to deal with, you will not be disappointed when working with Anthola.
7 years ago (13-01-2018)
Comment on this business

to add Anthola Insurance Agency map to your website;



We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy