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Premier Inn London Docklands ExCeL

  1. London
  2. East Ham Lodging

Reviews, get directions and contact details for Premier Inn London Docklands ExCeL

Premier Inn London Docklands ExCeL
Address: Royal Victoria Dock, 2 Festoon Way, London E16 1SJ, UK
Phone: 0871 527 8650
State: Greater London
City: London
Zip Code: E16 1SJ

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Reviews
Great, modern hotel, now even better after the renovation, I was staying in the Premium rooms, high, predictable, well-maintained standard. Perfect place to stay if you visit Excel London, walking distance 5 minutes. The staff was great, polite, discreet and fast, just as I like. The breakfast was 10 out of 10, I haven't got any dinner so I can't comment on that. The room itself was spacious and well equipped, The WiFi premium was very good, the bed was comfortable, Aircon was working fine, the bathroom was well equipped and everything was working as expected.
Great location for getting into central London, service was good and breakfast was well cooked and up to usual standards for a Premier inn. Room was lovely and clean and had everything needed. It is having work done so has scaffold around it but did not affect my stay at all. Car parking was free but it does say otherwise on the signs.Rooms: 5/5
Comfortable and typical premier inn. Though next to no sound proofing between rooms. There was also building work going on at the hotel, so I woke up to the smells of wood being cut and the sounds of hammers and tools. There was scaffolding outside the room so we kept the curtains and windows shut. This work didn't happen at an unreasonable hour, fortunately. The television was locked down and not tuned in to the channels properly, and the running hot water went between hot and cold sometimes. The room was immaculately clean, and cleaned well on request. The vent in the bathroom was weak and so the room stayed rather humid. Overall satisfied with my stay, would likely stay again.
Big hotel with an amazing overflow carpark which is free so great for vans. Standard premier inn room. Very clean and nice facilities. Only downside of the room were the two rather strange vents near the windows that were letting in cold air which at this time of year, not the best. So I had to keep switching the heating on every time it cut off. Other than that a good night's sleep in a nice room. Staff were very friendly too.
1 star is too much. Hotel is currently under construction. Scaffolding covering the entire building. Only 1 person behind the desk who absolutely refuses to multitask and answer a phone - despite knowing it was in relation to my booking. Proceeded to check in people behind me whilst completely ignoring me. In the end I walked out and went to another hotel locally. I travel a lot for work and have stayed in hundreds of hotels and never experienced anything like this. An absolute shambles and I certainly would not even consider staying in any premier inn because of it. I will also be sending a follow up formal complaint to the management as this experience completely ruined my entire day. Thanks for nothing premier inn. I won’t be back and neither will any of my colleagues.
Affordable hotel between Excel and London City Airport, both reachable by a short walk. Nice and helpful staff, that was very appreciated while the stay. The hotel offers the typical Premier Inn amenities such as a good breakfast and an excellent bed & cushion.
The room was lovely and spacious and very clean however there was an awful smell from the bathroom stagnant water/sewage. Even keeping the bathroom door shut did not stop the bedroom smelling. Toilets in bar area are in desperate need of renovation with loose toilet seats, wonky doors and just generally dirty looking. Free parking was a bonus tho
The premier plus rooms are lush! I had a great sleep here during an event at the Excel. Breakfast and dinner was lovely. Only complaints were that the carpark was limited due to work on the building and staff could have been a bit more welcoming.
Staff was absolutely racist. She says she is the manager in charge on 22/02/2023 and she would only give me a room room number 220 with hole size more than that of a tennis ball wall and with stains all over. When asked to change room she said she can only give me a disabled room. Then I asked why can't she give it to other guests who were checking in after me, she said it is a first come first served - still not making any sense. Finally the option I had given was to get a refund and leave the place. And on refund slips she wrote I am a commonwealth national while I haven't given anything to her to conclude that and reason for refund is booking error. Such a dishonest and disgusting behaviour.
Within a short walking distance to the Excel Arena, hotel was clean, modern had WiFi etc, but the staff were lovely, especially Cynthia, she made it a very pleasurable stay, nothing was too much trouble - highly recommendedRooms: 5/5
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Premier Inn London Docklands ExCeL map

Directions to Premier Inn London Docklands ExCeL with public transportation

Prince Regent Bus Station 290 meters
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Victoria Dock Road 390 meters
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Prince Regent Dlr Station 400 meters
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Connaught Bridge 470 meters
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Royal Albert Dlr Station 490 meters
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