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Premier Inn Cheltenham North West hotel

  1. Cheltenham
  2. Cheltenham Hotel

Reviews, get directions and contact details for Premier Inn Cheltenham North West hotel

Premier Inn Cheltenham North West hotel
Contemporary budget lodging with single & family rooms, plus on-site dining & free parking.
Address: Tewkesbury Rd, Cheltenham GL51 9SL, UK
Phone: 0333 777 4535
State: Gloucestershire
City: Cheltenham
Zip Code: GL51 9SL

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Reviews
This has to be possibly the worst hotel I have stopped in. Customers of the hotel have to pay an additional extra for overnight parking, too.nnFirst impressions of the room, was relatively tidy but had a awful smell of fish, which i assume was down to faulty Air conditioning, I had also asked for a room that was suitable for an amputee, most hotels have a wet room. This had just a standard bathroom, with rails around the bath that actually made getting in and out harder than it would have been if it was just a standard bathroom.nnThe first night was noisy, and the pillows were crap, even doubled up they didn't have much about them.nnMonday morning I went in for breakfast, the chef didn't turn up. So continental breakfast it was, croissants was burnt. So a bowl of cereal had to make do...nnOn coming back, the meal deal offer had been paid for a lack of choice was terrible. I opted for the pizza, thinking I'd play it safe, and it was undercooked and hard. I attempted to eat it and managed a slice and then walked out.nn2nd night, I thought maybe the choice might have changed, I was given the exact same menu, so I handed it back and left.nnMy company had paid for 4 nights bed and breakfast with 4 days of meal deals. I ended up eating elsewhere....nnI'd seriously avoid this place, as there are absolutely better places closer to Cheltenham town.nnI won't be going back. I've rated it 1 star because that's the lowest it will allow you to put to write a review, or I'd be voting negative stars.
One of the less good Premier Inns. Massively let down by the bar / restaurant area, as is the way with many Premier Inns now, very limited microwave type menu, and no draught beer - if you’re vegan, good luck. It opens at 18:00 and when I arrived at 22:10 they’d just shut down the till - so I couldn’t order anything.nnI didn’t have the breakfast so cannot comment on that.nnThe parking is now charged per night, so they can make a few extra quid. The machine is outside reception, which is lovely if you arrive when it’s raining.nnMy room was fine - clean, tidy, and functional, no damp or smoky smells as per other reviews. There was a massive tear in the carpet, but it’s ok because they covered it with a chair.nnYou could hear other guests through the walls and floors; it’s my strong suspicion that some of them are living here.nnThe hotel is fine so long as you just want a basic room for the night - a bit like a service station Travelodge / Days Inn.nnAll of the staff I dealt with were polite, friendly, and helpful.
I last stayed in this Premier Inn five years ago and I was disappointed on my recent visit in September 2024. The hotel was OK and the staff at the reception were helpful and pleasant but the restaurant was in a very sad state. There was no draught beer, only bottled beer: 3 varieties I recall. I was the only person in the restaurant when I ate at 20h00 and that should have been a warning but I went ahead and ordered fish and chips. Oh dear ... what a sad meal. Not nice at all. A 7 pound parking fee has reared its head in the last few years which seems penny pinching as the hotel is far out of town. I did not notice a 7 pound reduction in the cost of the room. This is unacceptable to me as a customer. Is Premier Inn listening?? I hope the money or some of it goes to their staff at reception who work hard.
Really good Premier Inn, go here every couple of months. Excellent location with shops and food very close indeed. Parking always available onsite. Only negative is that in the last couple of months they have introduced pay for parking at £7 per night. Bit frustrating. Staff are always really friendly though.
Small room for a family of four , but Clean and has a fast EV charger on site which is a big plus for me. The restaurant is not open for dinner and not much around if you want to get something decent to eat .nnWhat ruined our stay was the reception when checking out . We had paid for our breakfast while making the original booking and when we checked in the girl at the reception informed us that we had paid for breakfast and asked for when to book a table. All good so far. Next day when we got to breakfast, we were told we need to pay, we informed the lady at the restaurant that we have already paid for it , and it is all fine.nnAnd when we were checking out we were stopped and told we need to pay for breakfast. We had to dig through our emails and show the lady at the reception a proof of payment. The person at the desk on the morning 8th of August, not sure if she was new, but she was unable to find the payment on the system. But the lady who checked us in seem to find it as she informed us that we paid for breakfast and asked for a time to book the table.nnNot sure if this premier inn has a lot of people not paying for breakfast and doing a runner. Sure made us feel that way . Very disorganised.
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Premier Inn Cheltenham North West hotel map

Directions to Premier Inn Cheltenham North West hotel with public transportation

Glynbridge Gardens 100 meters
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Sainsbury's 140 meters
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42
43
43A
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Glynbridge Gardens 150 meters
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Hayden Road 160 meters
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Sainsbury's 240 meters
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