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Post Office

  1. Carmarthen
  2. Laugharne Transit Station

Reviews, get directions and contact details for Post Office

Address: Carmarthen SA33 4TW, UK
State: Carmarthenshire
City: Carmarthen
Zip Code: SA33 4TW

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Reviews
Absolutely terrible customer service, tried to renew my driving licence as could not do it online. I was told could not do it as after 4pm. I don't finish until 5 pm which I explained and was told well I finish at 5.30, I arrived at 5.10 and the process is only meant to take 10mins. Then this changed to I am by myself and can't come out to take the photo when I challenged the after 4 pm rule. There is no mention of there being a certain time you can do renewals anywhere. I live 10 miles from Carmarthen and public transport is not an option. The DVLA said it is easy to renew and this is not my experience. The PO offer this service and there is no alternative so maybe the member of staff should realise my job does not revolve around the PO. I am now left with an out of date licence and relying on other people to take me to work as won't be able to renew until Sat and do not intend breaking the law. Life is stressful enough without having to worry about something that could have been sorted out in 10 mins.
Went in on Saturday 29th Jan , joined an existing queue 3rd in line , all self service closed. One man serving very slowly. Once there were 12 people waiting though WHSmith did a staff member from WHS come on the counter to serve at the Post Office. She was incredibly happy to be there and asked me to reiterate the postcode on my parcel , slightly confused I read out the large capital letters to her. It took nearly 25 minutes to be served to send 2 parcels second class from waiting in the queue, will use any other Po Counter in future other than Carmarthen
After finally locating the post office the Internet hasn't undated the new premises I was told I was too late to use the passport services. She was very abrupt and so unhelpful while the other man said there are here now just do it she told him he was 'being unhelpful' and its after 4 so I'm not doing it. Not a very helpful post office!!
Fantastic service very friendly loved visiting today. Thank you.
Very unhelpful staff member today, asked to sort driver's licence card renewal and was told it couldn't be done as they were single staffed. I then asked for advice on any other post office that could and was told none could as it was a bank holiday. A phone call to the post office in Lampeter and I was told that's no problem. 45 mile round trip and the very helpful lady in Lampeter had it sorted swiftly, who was, ironically, by herself in the post office there. Carmarthen post office, get a grip and get your job done instead of bullcrap excuses
Abysmal. Long queues. Long wait times. 2 members of staff. One faffing about the other taking their time on the counter. Not enough staff. No wonder Royal Mail are in a mess. Along with their mess of a courier firm Parcelforce.
Had to pop in for a form. Before I even reached the front of the queue, a lovely young man with dark hair provided me with what I needed. Excellent customer service!
The staff here are great and really dedicated to doing a great job. Very friendly and personable.
Why is it that only 1 person is ever serving here, absolutely atrocious
Terrible unhelpful staff, cannot combine as Post Office don't deal with low lifes like the public, no customer help services, all automated.
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