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Reviews, get directions and contact details for Post Office

Address: York YO60 7NH, UK
State: North Yorkshire
City: York
Zip Code: YO60 7NH


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Reviews
Very poor service received this weekend during a visit to the Lendal Bridge premises. I wanted to send a letter but was advised to go to Lendal Bridge from the main post office in Coney Street. Having arrived at the location I was informed by the staff that they couldn’t sell me a stamp to post the letter and I would have to complete the booking in the app. I asked the member of staff to weigh the letter to be told they didn’t know how to do this. I suggested that they take it to another member of staff to put it on the scale and confirm the weight. Another staff member came to confirm the weight of the parcel and recommended that I might be better going to Micklegate as the app is so hard to use and many people just walk away rather than trying to use it. Why is it so hard to find staff that are able to help rather than just turning people away and telling them to sort it themselves?
Although very busy, I found staff very pleasant & helpful. Got the advice needed quickly.
Firstly, the Post Office has no control over opening hours as published by Google. Most branches have standard opening hours of 9-5.30pm during the week, closing at 12.30pm on Saturday. Secondly, at least one these reviews was utterly vile with racist and arrogant comments directed at staff who were just doing their job. The post office network us struggling to keep up with the many changes in technology snd customer expectations. Please avoid publishing damaging and cruel comments unless you are sure of your facts. Even then, they can be made in a constructive way instead of demoralising staff.
Poor customer service with a high turn-around of young staff and far too early closing hours on Saturday. The post office used to be in its own dedicated building with seasoned staff. Since this small "shop within a shop" opened I've had multiple issues with sending items overseas. Staff are condescending and unfriendly. If I don't use exact terminology eg. "Global Express" they act like I'm a complete fool who's never used a postal system before because I said "next working day delivery". I work 9-5:30, the same hours as the post office. When are people meant to take their post, but on a Saturday. Yet, they close at 2. This city desperately needs more postal options.
Says on Google they are open until 6pm on Saturdays, arrived at 12.28 and were told they had closed - and that they close at 12.30 on Saturday's. Staff's only suggestion was to come back on Monday. Went to the other post office on Colliergate which closes at 1pm and posted my parcel fine - a shame the staff on Coney St couldnt have recommended that rather than just saying come back on Monday ‍
Queued for 15 minutes and then I was told to go to another till as the girl didn’t know how to process my parcel!
One person attending to all customer, and going out every few mins to help the people at the self service counters. The queue is massive. Very frustrating
Great service very helpful, I always look forward to using this Post Office, good job guys x
Brilliant staff and always supportive in your needs. Very friendly and personable. Keep up the good work.
The Royal Mail operation running from this tired wedge in the rear of WH Smiths is shocking. A staff member with long scraggly hair had less personality than a piece of driftwood floating in the River Ouse. If you want to be treated like a palooka by someone who hates their job, then this is the place to go. I will spend my money elsewhere, thank you very much
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