PDSA Pet Aid Hospital

Reviews, get directions and contact details for PDSA Pet Aid Hospital

Address: Ponteland Rd, Newcastle upon Tyne NE5 3AL, UK

Phone: 0191 214 6800

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE5 3AL

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 11:00 PM
Sunday: Closed

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Reviews

I can't fault the help and support from everyone at the PDSA. They made me and Millie feel reassured and at ease through out the whole process. So helpful with everything. Millie had a water infection, and they were very quick with diagnosis and prompt with antibiotics. I would recommend taking a water sample with you as that really speeds everything up. Always leave a donation as it'snso important with the work they do.

PLEASE READ! I would give them 0 stars if i could.A absolutely awful experience for myself and my poorly dog.AVOID!nnMy dog was rushed in and passed around the Newcastle & Gateshead branch due to her not passing urine. In this review I will only be leaving feedback for the Newcastle branch, I will be leaving a separate one for the gateshead branch but the whole company is an utter joke.nnDue to my dog not passing urine and after many ultrasounds and x-rays they told me to put my dog to sleep. Besides her not urinating correctly, my dog is a happy, healthy and perfect pooch. My first bad encounter was myself being told that she was going in for surgery twice both times when i went to collect her she had not been in for surgery yet during the consultation this was agreed upon. don’t get me wrong im thankful she didn’t but why say this is definite if it’s not going to happen.nnThey told me on the first consultation that their is no bladder stones in her bladder but one may have blocked her urethra hence her not urinating correct to. they ‘resolved’ this by pushing the suspected stone back into her bladder and that her special urinary food would just dissolve this. They said if she didn’t continue to pass urine to bring her straight back in. 2 days later she was struggling again so off we went back to the PDSA gateshead branch.nnOn her second visit they had to drain her bladder via injection at the gateshead branch & I received a call to go pick her up to transport her to newcastle to go in for surgery due to her ‘bladder stones’ which she didn’t even have. I was told that i had to pay £400 upfront before her surgery which is fine and understandable. I received a phone call from them later that evening which they said that they don’t know what the problem is and that I needed to put her to sleep. When i asked to collect my dog the reply I got from the vet was ‘You want to collect her? She is heavily sedated you know?’ in a very sassy, surprised tone of voice. I was not happy about this and I’m still not happy.nnWhen i collected my baby the nurse then told me that I had 2 options. To take her elsewhere because they ‘don’t have the correct facilities’ or to put her to sleep. As a person who is on benefits and qualify for the low cost service I have spent just under £1,000 between newcastle and gateshead PDSA to get no further forwards.nnDue to her not having surgery I asked if I owed them anything and the nurse replied with ‘oh you’re in credit, you can either leave it on or go to reception and get your refund’. I went to the reception to get the refund as I had to take her private and needed a refund. The receptionist said unfortunately she said she wasn’t able to issue a refund as she ‘wasn’t on for this’ and that I would have to come back on Monday It was friday to get my refund. how stupid to have someone on the checkout who can’t issue refunds? I needed this money to pay to a private vet to save her life. I couldn’t wait til Monday but unfortunately she couldn’t do anything about this. i’m appalled by the situation. I did tell the receptionist that I’ve had to travel for 40 minutes to come here and that I can’t keep traveling backwards and forwards as it’s costing me money but quite frankly she just didn’t care and just kept repeating that she ‘can’t do anything’. This was nearly 2 weeks ago and i’m still waiting for my refund.nnOverall, the PDSA are awful and to be honest they just want to put any animal to sleep. I can tell you now I will never be taking my baby girl back here. I would rather be in debt and make sure she’s alive. I would honestly rather eat shards of glass than return to this PDSA. I would highly not recommend. I know so many people who have had similar encounters with this PDSA. AVOID!!!!nnI had an even worse experience at the gateshead branch but I will leave that under their section.nnAfter 5K later between the PDSA and private turns out she has a serious untreated UTI. This could have all been prevented if they done their job correctly & took a urine test as a first point of call!

Minus stars. Can't get a cat in because they aren't able to do their jobs properly. They don't even care if it's life threatening and they can die hope no one donates to this disgraceful so called charity

Anne Coleman centre PDSA in Newcastle is a fantastic charity. Donations always welcome for their wonderful service.nI have 6 cats, 3 are rescued cats ; my furr babies.nI can't fault this PDSA.

Help Our Pup Back To His Happy Self... MUCH RESPECT

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Reviews, get directions and contact details for PDSA Pet Aid Hospital

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