Otium Health & Leisure Centre

Sadly, my experience is the same as many that have reviewed this place. I was brought a spa experience by a friend for Christmas. Trying to book this was a nightmare. Emails took over a week to respond to and with no way of calling and actually speaking to someone. Initially they tried telling me my voucher was out of date...it wasn't. Once they admitted it was in date 3 weeks in to the process they proceeded to tell me there were no packages left and I'd have to upgrade to a 'bonus' package. The email exchange was dismissive and at times rude. After agreeing to pay a £19.50 'admin' fee to upgrade I demanded confirmation in writing as something was not sitting right with me. Again, a week on I got confirmation that the fee was per person, which I had not agreed to. I requested they honoured the voucher that had been purchased but all I got back was a short.....I'm sorry, we cannot help you. I have contacted the voucher company and they have refunded the value. They also informed me that they were no longer allowing this spa to advertise as there had been so many complaints.

If you're really fussy the type of person who spends most of their holidays taking photos of their hotel room, to post on trip advisor once they get back you're probably not going to like it. It's not exactly a luxurious/high end spa, and it could do with a bit of a renovation. But if you're more down-to-earth, and just want a decent city centre pool/hot tub/sauna/steam room, you'll really like it. It's convenient, and has everything you need.

Have been using this spa for a while now and it's sad to see the standards here falling - the changing rooms used to be well kept, but now the showers are mouldy, the locker system is ridiculously poor and hard to use and it's generally always pretty grubby. Otherwise the facilities pool, jacuzzi and steam room /sauna are good, when they're working.

After booking a deal to attend the spa via Wowcher, I was looking forward to attending - however after 2 months of back and forth emails it is not possible to book over the phone, they could still not offer a date on any Friday or Saturday without trying to 'upsell' you with added bonuses at an extra cost. The customer service was also substandard, with email communication lacking the appropriate level of etiquette or promptness of reply. I would recommend avoiding this spa.

messy, 2/3 showers broken, one continuously running. messy changing areas.. the receptionist had her friends there and wasn't concerned about showing me around and didn't even know the length of the pool and didn't seem bothered not to know either. steam room was broken and the sauna was very small and up to 120 . so maybe a bit hot!! gym has one of everything so dont get your hopes up if you want to go on a machine. try to time out of peak times cos everything is very small.

Horrible customer service! Do not waste your time. Nobody answers the phone as apparently the therapists themselves are on reception? Then when asked to book with a wowcher, we get told that they have no availability but can book us in only if we pay extra and take on a facial as an upgrade to our package, to which they have no set prices as a lady told my friend it will be £20 in total and I got told £20 each! The lady on the phone was also really arrogant and rude. DO NOT GO THERE unless you want to experience bad customer service and for them to take every penny possible from you!

Midweek morning and it was pretty quiet and relaxing for a couple of hours hopping from jacuzzi to steam room to sauna to pool. Nothing special or luxurious but the sister in law did look amazingly rejuvenated after 'the best facial massage [she's] ever had.'

Went there 07.05.17 with two 1 year & 3 years old kids. The reception guy took from me £5 for every child.even for one year old daughter.and £15 for me and my husband.Well that means that we've paid £25! for using 1,5 hours the pool, with not allowded to go to the sauna and jacuzzi and even with not working swimming costume dryer box. Never come back.

Warning, DO NOT USE WAX ANEGLSZ AT THIS PLACE. Ok, so not sure where I should start with this one, first of all as soon as I tried to make contact with this business, it took them more than 5 days to respond to my booking request, by which time the actually slot I have requested was booked one day prior, and the lady Angela Code-name Rita said there's only a bonus slot which is extra 17.5 pp. I agreed to pay the extra charge, and after having to send about 3 emails to get a confirmation... I tried to look for them on Google maps, but their location is permanently closed, and there's no sign of them on trip adviser, beats me how these guys are still in business. When we arrived it turned out the time we were given was for the actual treatments, so we didn't account for time to get ready and lost about 20 minutes of our treatment time. The actual treatments were good, at least mine were, but my wife said she got something that's more of a cream rub rather than a massage,. When I asked about lunch the lady said that we missed lunch and she's the same one who told us to come for 14:00 and lunch ends at 13:30 as she claimed, when I tried to challenge that, she actually took an attitude with me and said: "you actually bought a voucher which was for £70 so you can't expect 5 star service". The moment she said that I realised I'm dealing with someone who lacks the very basics of professionalism and customer service ethic-ate. So in the end I ended up paying £120 for getting a 30 minute treatment and access to what's called a spa but it's more like low mid range gym with out of order sona and a steam room that's fully packed.

Its good value if youre looking for a city cenre gym with a pool. Its small but so is its membership base so as long as you dont go at 6pm on mondays and tuesdays its never too crowded in my experience. The equipment is not state of the art but it does the job. Negatives are the state of the changing rooms sometimes...they need more regular cleaning...especially after the mother and baby swim sessions. Lack of wifi is also irritating given the gym is in a basement. Come on...its 2016!!!