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Octavia

  1. London
  2. London Charity Shops

Reviews, get directions and contact details for Octavia

Address: Charity Shop 211 Brompton Road , London SW3 2EJ, XGL, GB
Phone: 020 7581 7987
State: XGL
City: London
Zip Code: SW3 2EJ

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Reviews
Incompetent staff, not calculating charges correctly with rent and service charges, sending multiple emails and phone calls until they changed their mistake, only until 3 months later my statement is incorrect. Property damaged by heating service, still not repaired despite multiple emails, and not compliant with tenancy contract. I will be taking this further with solicitor and will NEVER buy a SO from them.
The worst experience ever! I am a tenant there and been waiting for a pump installtion for a month. Calling every single day and still no luck!
If I could, I would rate them at 0 stars. Extremely disrespectful company! We’ve purchased an apartment through shared ownership and since the exchange date we’ve had issues with the towel heater in the bathroom. We then had to contact them multiple times to get this fixed, and were almost two years into the property it still hasn’t been fixed and they just started to ignore this issue. They have increased our service charge and when we questioned the charges for lift and roof terrace We live on the ground floor with no access to lift or terrace they haven’t responded for almost a month. They claim to have undercharged us for service charge during the whole year, and then decided to just send a statement through and collected the payment of over £400. I emailed over a month ago and still have had no update from them. They have also decided to lock the side gate of the property without any previous notice. I’m writing this here with hope that they will contact me and help us get things sorted. Avoid this housing association if you can!
When are you going to send someone with a brain cell to fix the intercom system at George Eyre House? Or are you just going to keep on sending mental retards who don't know how to fix a simple over voltage issue?
I have to express how happy I am living in Octavia Housing, I have had some issues, but they have fixed them. I have an awesome Housing Officer her name is Carla, she has been such a support for me. She listens to me really listens and advocates for me. I just wanted to share this with prospective tenants home owners. I know everyone's experience is subjective but I am very content in my home thanks you especially to Carla and Octavia Housing
Pop in the office thought the staff were helpful but I still waiting for information by post is be over 2 weeks. Not brilliant news. So I have go back again however I don't make calls as I am deaf believe me I prefer face to face
Absolutely the worst housing association. Need to keep up with up to date technology other housing associations have. Long repair time. Long transfer waiting list times. Only thing good is the Octavia foundation charity the run which funds the base which is excellent for the kids.
I have had two plumbing emergencies over weekends in the last month. Both times, I have tried to get through to the emergency repairs line, and neither time at different times of the day did anyone pick up. The first emergency had me waiting for the better part of an hour, which then gave me a large telephone bill. Both times, I am having to contact a private company to get someone out, paying at least £200 not including VAT and whatever I get charged tomorrow for the second emergency. Although I no longer have my invoice for the first job, I will be seriously considering taking the invoice for tomorrow's one and demanding financial compensation. I am also going to have to get my carpets removed, which if the emergency line had picked up sooner, may have been avoided. I work part-time, and am a part-time student - I do NOT have this kind of money to use on this kind of thing. This is wholly reprehensible that a line supposedly for out of hours emergencies is NOT available.
I’m not a current tenant but was about to do a mutual exchange with a tenant, this company is the most unprofessional housing association ever, waiting over 30 days for a reply to a basic email, the current tenant has sat with water damage to her property for the last 5months and they have done nothing but covered up the issues and refused responsibility to the repairs to floors and walls even though there own work man called them a trip and injury hazard and she has a small child it’s disgusting an unfortunately I’ve had to pull out over all this the reviews on here says it all you should all seek legal advice and sue the life out of Octavia they clearly don’t hold concerns for their customers so you slshould force them there are plenty of solicitors offering no win no fee cases and the person I was dealing with a case alone is massive with plenty of evidence if they won’t hear you MAKE THEM! Glad to say I missed this bullet after reading these reviews just feel very sorry for Octavian current tenants what a joke leaving disabled people on the sixth floor for months without a working life disgraceful I can see them going bust
The housing association is mediocre. Most of the employees are rude and unprofessional that should be fired. They totally ignore the well-being of their good tenants and more interested by the money. Not helpful at all when it comes to resolving issues, you are left on your own. The bad tenants are the only ones getting away. They make fake promises knowing they will never follow up or accomplish.We are still waiting for the cold water in the shower, abestos to be investigated after 2,5 years reporting the issues to them continuously. One thing they are great at is "ignoring tenants". Avoid this housing association if you can. It's very sad, such a great old institution turning really bad. I never named people but T. Nylander  and L.Alleyne have been so incompetent dealing with our complain, it's scary
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