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O2 Shop Newry

  1. Newry
  2. Newry Store

Reviews, get directions and contact details for O2 Shop Newry

O2 Shop Newry
"Pop in to O2 Shop Newry and check out our award-winning O2 Refresh contracts, giving you more flexibility and more ways to make your plan perfect for you. Don’t worry if you want to go contract free, you’ll still get plenty of perks. Perks like earning cash back when you top up with O2 Rewards. And the brightest bits of O2, like tickets to see some of the biggest acts in town, 48 hours before general release with Priority. We’re here whenever you need us. Whether you want advice on the latest gadgets or help setting up your new device. Plus, grab great deals and special offers on the latest devices like iPhone 13 and much more."
Address: 6, 34 Buttercrane Quay, Newry BT35 8HJ, UK
Phone: 028 3026 2700
State: Newry and Mourne
City: Newry
Zip Code: BT35 8HJ

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 1:00 – 6:00 PM

Update Info

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Reviews
The service in this store is terrible. I advise against going there. I went with my Pixel 8 because I had a problem with the display. There were three young guys in the store, and it was a Sunday. They told me to come back the next day, which already seemed suspicious to me. When I went back, I found what I assume was the manager. I noticed they got excited when they saw me. When I approached and showed the problem, I was told that the issue was not covered by the warranty and that I should have bought insurance for the phone, and now they can't do anything. After leaving the store, I contacted Google and found out that this is a known issue and the phone will be repaired for free, and I won’t even have to pay for shipping. The store employee blatantly lied to me. O2 should do something about this!
The store employee, a young guy with blond curly hair, probably named John. Great customer service, great advice, he did it quickly and professionally, I am very satisfied
Completely useless and unhelpful, still billing me for a sim that i have never used , refusing to cancel it , threatening me with debt collectors if i do not pay £6. How pathetic is that.
I came into the store and received excellent service from staff. I was served by Mark, who was very polite and informative. It had been my first time attaining a contract so it was helpful that Mark provided everything I needed and explained exactly how I could convert to my new Samsung S23. Good Black Friday deals and would recommend.
After care is non existent. When I arrived at the store today, I wanted to discuss an issue with my Google pixel. I explained to the assistant my issue, she stared blankly. After she approached the manager, he grunted and pointed towards a seat for me to take, note he never once made eye contact nor say hello. The manager explained to the assistant what to say, essentially it was my fault my phone had a manufacturing default with the screen and it was likely due to wear and tear. The phone is 6 months old. I left the store contacted Google directly, within 5 minutes they had shipped a replacement to me as it is a known issue. I tried to explain this in store, to no avail In summary O2 Newry are driven by their sales targets and haven't any time for anyone coming back with an issue. The manager is ignorant, rude and lazy.
I pre-ordered the iPhone 15 pro max 6weeks ago and had my iPhone 14 pro max. check to see if it was ok for a swap up which The woman in the shop told me yes your phone is ok and passed with all are checks. So I then paid for the £50 deposit. I didn’t drop this phone or anything from this woman had check it. I went into the shop in the 27/9/23 to pick up my new phone and the incompetent staff in the shop told me that it was not ok for the switch up. I have added a photo of my screen this is nearly impossible to see even when the screen is black the problem they had. Just letting people know I have been a customer with O2 in this newry shop for over 15years and the staff are clueless I then when to cex across the road and the guys there couldn’t see a problem with the phone. I also went to the virgin store. Then people in there laughed at what I was pointing at because they couldn’t see it.
Some staff is good and helpful but others are very rude and barely know what they are talking about. Lost 2 hours of my life because of them.
Went to the O2 shop yesterday and it was Lee who dealt with me looking for a new phone for myself, he was very attentive and very knowledgeable about all the products available. I purchased a phone from them but I had difficulties trying to download different Apps myself, I went back today and Lee helped me with everything step by step . Fantastic customer service from a great guy Cheers Lee and Thank you very much. Paul McCullough
Worst customer service I’ve ever experienced. A guy with long hair accused me of the damage to my phone. I tried to explain and show that it was a common issue with the iPhone on Apple website and he continued to blame me and cut me out without finishing what I was about to say. Phone is 10 months old so my one year Warranty would be covered, again he said no as ‘I caused it’. Rang Apple and they have booked me in for a service and repair and that I AM covered with warranty!! Update: Apple have replaced my iPhone completely and have gave me a brand new phone as it was a fault within the phone! I was also told that there was no possible way I could have caused it!! :
Excellent service. Staff member Jack helped my understanding by debunking technical jargon. Martin was particularly helpful in my consultation by explaining the features of different phone models and providing a personalised client-centred service. He stood out as a prime example of how customer service should be. Many thanks!
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